T
Travis Frist
Sr. Loan Officer
New American Funding is a leading mortgage lender and servicer dedicated to providing exceptional home loan solutions to individuals and families across the United States. With a strong commitment to customer service, innovation, and integr...... Show More
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Travis kept in communitcation during the beginning, then he just stopped responding to any emails that myself or wife sent him along with a text regarding after closing. We were left in the dark to say & had to reach out to the customer care...
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Reply from Travis Frist
April 13th, 2026 07:28 PM
We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ********************* as we would like to address your concerns.
Travis initially told me that NAF would cover the appraisal fee, which is consistent with the terms of the 5-year protection pledge on NAF's website. However Travis contacted me later saying that I have to pay the appraisal fee and that he...
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Reply from Travis Frist
April 13th, 2026 04:59 PM
Andrew, I appreciate you bringing this to my attention. I'm sorry to hear about the misunderstanding regarding the appraisal fee and recognize how it affected your experience. Please reach out to me directly so we can discuss this further and...
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The rotation of loan officers made the process long and unstable. once I started working with Travis it became better. However it was difficult to communicate with all loan processors throughout the entire lenght of the process. I needed to...
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Reply from Travis Frist
April 6th, 2026 05:46 PM
I appreciate your feedback, Damiana. I'm glad to hear that things improved once we started working together, but I'm sorry to learn about the communication difficulties you experienced. Your comments are valuable to me, and I'm committed to...
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It was an unnecessarily lengthy process, this is my 3rd time transacting with NAF and by far the worst experienc, I never experienced this level of service in my 1st two transactions.
Reply from Travis Frist
April 2nd, 2026 02:28 PM
I'm sorry to hear that this transaction felt unnecessarily lengthy, Damilola. I appreciate your feedback and understand your frustration given your previous experiences with NAF. If you'd like to discuss this further, please feel free to reach...
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Travis and Andrew were excellent!
Reply from Travis Frist
March 30th, 2026 03:58 PM
It's wonderful to receive your positive feedback, Jonathan. I'm pleased to know that you had a positive experience. If you ever have any questions or need assistance in the future, please feel free to reach out. Thank you for your support!
Travis replaced someone mid-stream and although we did not have a lot of interaction he responded to emails, and made the transition seamless.
Reply from Travis Frist
March 2nd, 2026 06:19 PM
Brian, it's great to hear that the transition went smoothly and that the email communication was effective. I'm glad I could support your process, even with limited interaction. If you ever need assistance in the future, please feel free to...
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About
New American Funding is a leading mortgage lender and servicer dedicated to providing exceptional home loan solutions to individuals and families across the United States. With a strong commitment to customer service, innovation, and integrity, we strive to make the dream of homeownership a reality for all. As a direct lender, New American Funding has the flexibility to offer a wide range of loan programs, including Conventional, FHA, VA, USDA, and Jumbo loans. We utilize cutting-edge technology and industry-leading tools to streamline the application and approval process, making it faster, more efficient, and transparent for our customers. Our mission is to help our customers achieve their dreams.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
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NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing