Ruoff Mortgage - Medina, OH
Medina, OH
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
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Business Hours
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9 AM to 5 PM
Fri
9 AM to 5 PM
Sat
closed
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Christi Nichols, Ruoff Mortgage
From the very start, Christi was incredibly knowledgeable and helped make this overwhelming process for first time homebuyers a lot more comfortable. She obviously knows her stuff!
Reply from Christi Nichols, Ruoff Mortgage
October 7th, 2025 04:51 PM
It's great to hear I helped make your first homebuying experience a good one!
Josh and his team were phenomenal to work with. Josh ensured that any question or concern that my wife or I had was answered quickly and thoughtfully. There was never a time that we felt that we were being talked down to or left in the dark...
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Reply from Owner
October 5th, 2025 07:05 PM
Thanks Jonathan, and congratulations to you and Madison on your home purchase! It was a long road from when we first spoke over 3 years ago, but happy for you both that the perfect situation came around!
Josh and his team were phenomenal to work with. Josh ensured that any question or concern that my wife or I had was answered quickly and thoughtfully. There was never a time that we felt that we were being talked down to or left in the dark...
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Reply from Josh Pick, Ruoff Mortgage
October 5th, 2025 07:05 PM
Thanks Jonathan, and congratulations to you and Madison on your home purchase! It was a long road from when we first spoke over 3 years ago, but happy for you both that the perfect situation came around!
Josh is a real professional, what a wonderful experience! Very easy to communicated, very prompt, very put together what a wonderful team! The whole experience was organized, what a smooth transition I could not be happier! Thank you for everything!...
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Reply from Owner
October 5th, 2025 07:03 PM
Thank you so much, Doris! I very much appreciate the kind words and it was a pleasure helping you with your home purchase...Congratulations!!
Josh if a real professional, what a wonderful experience. Very courteous and kind, very prompt. I would highly recommend. The whole transition was well coordinated, organized , top-notch !! very good communication, what a great group. I'm very...
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Reply from Josh Pick, Ruoff Mortgage
October 5th, 2025 07:03 PM
Thank you so much, Doris! I very much appreciate the kind words and it was a pleasure helping you with your home purchase...Congratulations!!
for
Ruoff Mortgage - Medina
Wouldn’t get another mortgage through them.
Reply from Owner
October 6th, 2025 06:55 PM
We appreciate the candid feedback about your recent experience with us and are truly sorry that we did not meet your expectations. Borrower satisfaction is a top priority at Ruoff. We would like to learn more about your experience and left...
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We couldn’t be more grateful for Matt Koch’s help throughout our mortgage process. From start to finish, he was knowledgeable, patient, and always available to answer our questions. He made what could have been a stressful experience feel smooth...
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Reply from Owner
October 20th, 2025 03:55 PM
We truly appreciate your positive feedback, Jim. It's heartening to know that our efforts in providing knowledgeable and patient service were appreciated throughout your mortgage process. At Ruoff Mortgage, ensuring a smooth and manageable...
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Sarah was awesome through out the whole process and I would recommend her and the Ruoff team to any first time home buyers looking to make their home buying experience as smooth as possible!
Reply from Owner
November 19th, 2025 03:58 PM
It was such a pleasure assisting you Nikiyah make your homeownership dreams come true !
Sarah worked after hours to get me into my home. She was very patient and knowledgeable about the whole process and as a first time homebuyer I couldn't have asked for a better person to handle my loan.!
Reply from Sarah Cole
October 9th, 2025 04:27 PM
Nikiyah, it's wonderful to hear that you appreciated my efforts in assisting with your home purchase. I understand how important a smooth transition is, especially for a first-time homebuyer. Working at your pace and ensuring clarity in the...
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Josh was easy to talk to and I felt that he advocated for me when the seller was a bit difficult. His end was entirely stress-free and I highly recommend his services!
Reply from Josh Pick, Ruoff Mortgage
September 29th, 2025 12:18 AM
Thank you so much, Zoe, and Congratulations on your home purchase! I'm glad my part was stress-free for you, lol...that's always the goal!
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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