Ruoff Mortgage - Medina, OH
Medina, OH
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
Location & Business Hours
Business Hours
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
Sat
closed
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Reviews from Web
Was a pleasure to work with throught the process. Was quick to respond to any question we had. Kept everything moving smoothly and on time!
Reply from Owner
October 21st, 2025 06:45 PM
It was truly my pleasure to assist you both and I am so very excited for you!
Everyone involved with the loan process was a pleasure to deal with. If anything was needed they were quick to ask for it and kept everyone informed along the way.
Reply from Lori Fetter
October 21st, 2025 04:48 PM
I'm pleased to know that the loan process was a positive experience for you, Malcolm. Keeping everyone informed is a priority for me, and it's wonderful that you felt well guided along the way. If you need further assistance or have any questions,...
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I've bought a few houses over the last 30+ years and Lori was the BEST ever to work with! Can't say enough about how great of a job she did. Made the whole process so easy!
Reply from Lori Fetter
October 20th, 2025 08:13 PM
I truly appreciate your kind words, Carlos. It's fantastic to know that you found the process so easy, especially having bought several houses over the years. I'm grateful for your recognition and glad I could assist you effectively. If there’s...
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Sarah was and incredible person to work with! She was very relational and seemed like "one of my friends" rather than me just being a business transaction. Also I LOVED the fact that I was able to close on the house in TWO WEEKS!! It took a...
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Reply from Sarah Cole
October 20th, 2025 03:13 PM
Brian, it's great to hear that your experience felt personal and more like working with a friend. I understand how valuable it is to feel connected rather than just another transaction. Closing on your house in two weeks was indeed a team effort,...
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Lori was great in communicating! She made the process easy and less stressful.
for
Matt Wisniewski, Ruoff Mortgage
The service was excellent. Matt was friendly, quick to respond, and always willing to answer any questions I had. He was insightful, transparent, and honest throughout the entire process, which made everything smooth and stress free!
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Matt Wisniewski, Ruoff Mortgage
Matt was excellent to work with throughout the whole process! He was responsive and very helpful when we had any questions. We would recommend him and Ruoff to anyone looking for a mortgage.
Reply from Matt Wisniewski
October 17th, 2025 03:06 PM
I'm glad to hear that you found the process smooth and my assistance helpful, Karly. Your recommendation means a lot to me, and I'm pleased that I could support your mortgage needs effectively. If you ever have more questions or need future...
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Thank you for the cutting board!
Know mortgage sold to Pennymac and Insurance called.
Thank you
Reply from Owner
November 19th, 2025 03:56 PM
I'm glad you liked the cutting board! It was a pleasure working with you. If you have any questions about your mortgage being sold to Pennymac or about the insurance, please feel free to reach out. I'm here to help with any concerns you might...
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On top of my concerns
Reply from Sarah Cole, Ruoff Mortgage
November 19th, 2025 03:57 PM
Donna, it means a lot to know that you took the time to share your feedback. If there are any concerns or questions you would like to discuss further, please feel free to contact me directly. I'm here to assist you with any needs you may have....
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Christi Nichols, Ruoff Mortgage
So knowledgeable and helpful. Christi helped us buy our first home!
Reply from Owner
October 7th, 2025 04:50 PM
So grateful for your review, Claire!
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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