Ruoff Mortgage - Medina, OH
Medina, OH
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
Location & Business Hours
Business Hours
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
Sat
closed
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Reviews from Web
Customer service and was always available
Reply from Josh Pick, Ruoff Mortgage
May 16th, 2026 04:20 PM
Thank you, Travis, and congratulations to you and Emily!
Lori Fetter, Ruoff Mortgage has received a review with 5 star rating from Elicia E
Reply from Owner
May 26th, 2026 12:48 PM
Elicia, thank you for the perfect rating! I'm grateful for your support and pleased that you had a positive experience with Ruoff Mortgage.
There are not enough words to describe how amazing Lori was. She was knowledgeable, available 24/7 (and yes there were some late nights and early mornings), and put in the work to get us this house. I have recommended her to every person I...
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Reply from Lori Fetter
May 25th, 2026 09:33 PM
Elicia, I truly appreciate your kind words and am grateful for your recommendations. I'm glad I could be there for you at all times to help you secure your home. Thank you for trusting me with such an important milestone at Ruoff Mortgage!
Lori Fetter, Ruoff Mortgage has received a review with 5 star rating from Patrick A
Reply from Owner
May 25th, 2026 06:13 PM
Patrick, thank you for giving a 5-star rating. I'm grateful for your support and happy to have been part of your experience at Ruoff Mortgage!
The entire process was very smooth. All my questions were answered clearly and promptly.
Reply from Lori Fetter
May 25th, 2026 01:50 PM
Patrick, I'm happy to know that you found the process smooth and that your questions were addressed clearly and promptly. Thank you for sharing your experience at Ruoff Mortgage!
You're very helpful and accommodating. You and your team do a good job. We are very happy first homeowners.
Reply from Matt Koch
May 14th, 2026 05:48 PM
Karyl, we appreciate your kind words and are glad to hear that you found our team helpful and accommodating. It's appreciated to know you're happy as first-time homeowners. If you need anything in the future, we're here to assist you.
Lori was extremely easy to work with and the process was the fastest I have ever experienced!
Reply from Lori Fetter
May 22nd, 2026 02:13 PM
Johanna, I'm pleased to hear that you found the process quick and easy with me. Thank you for sharing your positive experience at Ruoff Mortgage!
Keegan was friendly, knowledgeable, and efficient throughout the whole process. He stayed in communication and made sure he was there if I had any questions. Everything went smoothly and I never had to second guess anything. I appreciated his...
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Reply from Owner
May 22nd, 2026 07:42 PM
Thank you, Chelsea, for your kind words. I'm pleased to know that my attention to detail made a positive impact on your experience. Your recommendation means a lot to me, and I'm always here if you have any future questions.
Keegan was friendly, knowledgeable, and efficient throughout the whole process. He stayed in communication and made sure he was there if I had any questions. Everything went smoothly and I never had to second guess anything.
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Reply from Keegan Fetter
May 21st, 2026 03:41 PM
Chelsea, I'm grateful for your kind words. It's appreciated to hear that you felt well-supported and that everything went smoothly. If you ever have more questions in the future, I'm here to help.
Sarah was amazing this is the second time we used her , and we will be a life long customer .
Reply from Sarah Cole
May 21st, 2026 03:23 PM
Nicholas, I'm grateful to know that you've chosen to work with me again and plan to remain a lifelong customer. Your continued trust means a lot to me, and if there's anything more I can do for you in the future, please let me know.
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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