Ruoff Mortgage - Keystone Crossing, Indianapolis, IN
Indianapolis, IN
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence.
Location & Business Hours
Business Hours
Sun
closed
Mon
9 AM to 5 PM
Tues
9 AM to 5 PM
View All days
Search Reviews
Search
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
Cathy was amazing. She made our process less stressful .
Reply from Cathy Clark, Ruoff Mortgage
April 3rd, 2026 02:57 PM
I do try to keep one of the most exciting times of your life, a new home purchase, as stress-free as possible. Glad I was able to do that for you! Thank you for the 5-star review!
Mickie was always on it with all of the questions we had about our loan process. Made it very quick and easy to complete all of the tasks needed to complete the process.
Reply from Mickie Lucas
April 6th, 2026 04:17 PM
Dorian, I appreciate your feedback. I'm glad I could assist with your questions and help make the loan process quick and easy for you. If you have any more inquiries in the future, feel free to reach out anytime.
Great experience
Reply from Owner
April 7th, 2026 06:45 PM
Nikki, I'm pleased to hear that you had a great experience. It's important to me that each step of the mortgage process meets your expectations. Thank you for your feedback and for choosing Ruoff Mortgage.
Mark was awesome at communicating. This was our 3rd experience with him and Ruoff and I would not want to work with anyone else.
Reply from Mark Hardin, Central Indiana | Ruof...
March 27th, 2026 04:19 PM
I'm grateful for your kind words, Deanna. It's a privilege to assist you throughout your third experience with us, and I'm pleased to know that my communication met your expectations. Thank you for your continued trust in me and Ruoff Mortgage....
read more
Thank you for everything Amy, great job. You made the process simple!
Reply from Amy Robbins
April 3rd, 2026 05:47 PM
I'm thankful for your kind words, Lisa. I'm glad to hear that I was able to make the process straightforward for you. If you have any future questions or need assistance, feel free to reach out.
Transparency, efficiency, customer service. All outstanding. Thank you.
Reply from Mark Hardin, Central Indiana | Ruof...
March 24th, 2026 09:58 PM
Matthew, your kind words mean a lot. I'm pleased that you appreciated the transparency and efficiency throughout your experience. Providing excellent customer service is something I strive for every day. Thank you for choosing Ruoff Mortgage;...
read more
Great customer service.
Reply from Ryan Frantz, Ruoff Mortgage
March 24th, 2026 09:31 PM
Kacy,Thank you for the awesome feedback. Really appreciate you and Joe letting me help you. Drop me a note if there was something unexpected that happened at closing. I'd like to rectify that or at least make sure it doesn't happen again. Appreciate...
read more
Ryan exceeds expectation with communication, follow-up and the entire process. A standard of excellence to be followed by everyone in the service business.
Reply from Ryan Frantz
March 23rd, 2026 06:33 PM
Joe,THANK YOU. I appreciate this awesome comment more than I can put in words. Appreciate you greatly. Boy did we time this refi perfectly. I'll watch this again for that next step lower on rates...mid 5 will be our next target. Until then,...
read more
We had a fantastic experience with Ryan as our loan officer . He is great to work with and very knowledgeable about his work. This is our second time working with him and we will continue coming to him as well as recommending him!
read more
Reply from Ryan Frantz, Ruoff Mortgage
March 23rd, 2026 06:30 PM
Allie,THANK YOU for the awesome feedback! You and Kyle are wonderful to take time to drop us a great survey and very kind comments. I greatly appreciate you both. Love being your "go-to" for mortgage lending!Congrats on the refinance and lower...
read more
Mark did great at keeping us informed and working through our questions during and after business hours even when the process kept getting extended at no fault of Ruoff
Reply from Mark Hardin, Central Indiana | Ruof...
March 20th, 2026 11:03 PM
Patrick, it's rewarding to know that you felt informed and supported throughout the process, even when challenges arose. I appreciate your recognition of the efforts I made to be available during and after business hours. Ensuring a smooth...
read more
211–220 of 1646
About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
View All
Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
©2025 All Rights Reserved Licensing | Privacy | Contact Us