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Ryan Frantz, Ruoff Mortgage

Name: Ruoff Mortgage - Keystone Crossing
Address: 9100 Keystone Xing Suite 750, Indianapolis, Indiana, 46240
Telephone: +1-317-538-0849
Rating: 4.96

SVP Area Manager | NMLS# 110316 | Ruoff Mortgage N...

Ruoff Mortgage - Keystone Crossing

4.96

(292)

Mortgage

Mortgage Loan Officer

Contact Info

(317) 538-0849

Indianapolis, IN

https://www.ruoff.com/ryanfrantz

Location & Business Hours

Business Hours

Tues

9 AM to 5 PM

Wed

9 AM to 5 PM

Thu

9 AM to 5 PM

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4.96

(292)

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Experience.com

4.94

(223)

Zillow

5.0

(3)

Google

5.0

(66)

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We had a fantastic experience with Ryan as our loan officer . He is great to work with and very knowledgeable about his work. This is our second time working with him and we will continue coming to him as well as recommending him!

Reply from Ryan Frantz, Ruoff Mortgage

March 23rd, 2026 06:30 PM

Allie,THANK YOU for the awesome feedback! You and Kyle are wonderful to take time to drop us a great survey and very kind comments. I greatly appreciate you both. Love being your "go-to" for mortgage lending!Congrats on the refinance and lower...

One of my best customer experiences, ever. Made me feel as if I was the only person they had to take care of. Not only that, but Ryan answer my questions right now and made the process totally smooth. Look no farther than right here for a painless,...

Reply from Owner

March 18th, 2026 01:47 PM

Don,Thank you very much for this incredible feedback. Thankful for Shelly Wilson and her team at Indiana Gold Group for finding you this home and making it happen for you. I really appreciate you and your family trusting me to help you with...

Ryan is the best Loan Officer! I would recommend him over and over again! I have used him with getting loans on a couple of the properties now, and he has always gone above and beyong for me. This most current Purchase, he texted, called, and...

Reply from Ryan Frantz, Ruoff Mortgage

March 15th, 2026 04:55 PM

WOW! This is just the best testimonial EVER! Thank you so much Rachel...just awesome of you to put this review together. It was an absolute pleasure to assist and am so thankful Teresa Livingston was able to help you find this home. Congratulations!...

This is the second time I have used Ryan Frantz to handle my mortgage. He makes the process effortless and worry-free. He answers questions quickly and thoroughly, and has excellent follow-thru. I cannot recommend him enough.

Reply from Ryan Frantz, Ruoff Mortgage

May 26th, 2026 10:38 PM

Bryan!Congratulations to you and J on your new home. I gotta see some pics of the home once you have moved in. I really appreciate you allowing me to assist on your home purchase a 2nd time. Thank you very much. I will be in touch with first...

Ryan is the best. He's on top of everything.

Reply from Ryan Frantz, Ruoff Mortgage

May 26th, 2026 10:39 PM

Gary,Congratulations to you and Monica on your new home. I gotta see some pics of the home once you have moved in and are settled. Dream Home! I really appreciate you allowing me to assist on your home purchase. Thank you very much. I will...

Ryan's service level is above and beyond what we could ask for.

Reply from Ryan Frantz, Ruoff Mortgage

May 26th, 2026 10:40 PM

Gary, Congratulations to you and Monica on your new home. Thank you for the review on both Experience.com and Google! Awesome of you to do both. I really appreciate you allowing me to assist on your home purchase. Thank you very much. I will...

There were a couple of pretty big mistakes that fortunately were caught in time, but if not for the diligence of my father they would have been huge.

Reply from Ryan Frantz

May 26th, 2026 10:43 PM

Really appreciate the feedback Joel. Apologies on the miscue by me a day before closing. Glad Rich was able to help and we could keep things on track. Thank you for the opportunity. I will share once 6 months of payments are made where rates...

Signing process : jumped from signing spot signing spot without being able to read what you were signing Had to read the whole thing, then start signing Closing costs: Was given the number and wired it, then said it was going to be a different...

Reply from Ryan Frantz

May 26th, 2026 10:44 PM

Thank you for your feedback Rich and for helping fix my mistake the day before closing. My apologies that it happened this way. I own it. You were a huge help and I thank you for helping us close on time and being so great thru the process....

Amazing to work with! He's with you throughout the process and responds quickly to and questions. Highly recommend!

Reply from Owner

May 25th, 2026 05:04 PM

Thank you for your kind words, Dotti. I'm glad to know that my responsiveness and support made a positive impact on your experience. If you have any more questions or need further assistance, please feel free to reach out.

Ryan was very knowledgeable and both provided information and answered questions quickly throughout the process. This was the best experience we've had!

Reply from Ryan Frantz, Ruoff Mortgage

May 12th, 2026 04:53 PM

Dotti,Thank you for the excellent review. Glad we hit the mark! Looks like LoanButler may have been a bit short of perfect. We will work on that for you. If there was anything in particular that was lacking let me know. Otherwise, congratulations...

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About

Ruoff Mortgage NMLS# 141868 Additional Licenses: KY - MC423296 | OH - MLO.045624.000 | NMLS# 110316. My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Down Payment Assistance

Conventional Home Loan

Home Renovation Loan

Mortgage Refinance

Specialities

FHA

USDA