New American Funding - Dallas, TX
Dallas, TX
As your local New American Funding branch, we believe that your community is our community. Our family-owned company understands the importance of helping every individual improve their quality of living. That’s why we offer state-of-the-ar... Show More
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Consistent and clear communication with the loan processor would have made this smoother, escpecilially in the few days leading up to closing.
Reply from Carlton Kutas
March 30th, 2026 03:59 PM
Logan, I understand how crucial consistent communication is, especially as you approach closing. I apologize for any frustration this may have caused, and I appreciate your feedback. It's an important reminder for me to ensure that every step...
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Anthony had timely open communication throughout the process, keeping me informed every step of the way.
Reply from New American Funding - Anthony Herr...
March 18th, 2026 03:22 PM
I'm grateful for your feedback, Amanda. Keeping you informed every step of the way is something I prioritize, and I'm pleased to hear that it met your expectations. If you have any further questions or need assistance in the future, feel free...
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Personal experience
Reply from Kathy Le
March 30th, 2026 05:20 PM
I'm pleased to hear that you had such a positive experience, Robert. Providing support throughout the process and ensuring smooth communication is always my goal. If you need any further assistance or have questions down the line, please don't...
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Easy peasy
Reply from Andrew Peters
March 30th, 2026 07:08 PM
I'm pleased to know that things went smoothly for you, Chad. If you ever have any questions or need assistance in the future, feel free to get in touch with me.
Rachel is a very knowledgeable and personable. She is attentive and time conscious. Very good at her job.
Reply from Rachel Brown
March 27th, 2026 05:24 PM
It's encouraging to read your positive feedback, Michael. I'm glad my approach and dedication stood out to you. If you have any more questions or require assistance in the future, please don't hesitate to reach out.
Smooth transition with clear and quick communication from everyone involved.
Reply from New American Funding - John Stockst...
March 18th, 2026 03:05 PM
I'm glad to hear that the transition went smoothly, Daniel. It's important to me that communication is clear and efficient for my clients. If you have any further feedback or questions, please don't hesitate to let me know.
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Had a last minute glitch and John was responsive and saved the day in order to close on time.
Carlton was always accessible, friendly, professional, and helpful. Unfortunately, the week of our closing, when it was getting crunch time, Carlton was away on vacation—something he truly deserves. The issue was not his vacation, but the lack...
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Reply from Carlton Kutas
March 26th, 2026 05:08 PM
I’m grateful for your honest feedback, Ian, and I appreciate you acknowledging the service I provided. I understand the stress you experienced during the closing week and I'm sorry that the communication from our team wasn’t up to standard...
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Caleb was very helpful in answering all my questions and talking me through the process. Our closing had some hurdles, but I felt he was forthright with the information. We did have some struggles with requirements changing as the process hit...
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Reply from CALEB BATSON
March 26th, 2026 04:40 PM
Brett, I truly appreciate you sharing your experience. Navigating through a closing with hurdles can indeed be challenging, and I’m glad I could provide clarity and assistance along the way. I'm sorry to hear about the stress with the document...
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Tricia Nicholas
Tricia was very professional, communication was great and worked with my client very well.
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About
As your local New American Funding branch, we believe that your community is our community. Our family-owned company understands the importance of helping every individual improve their quality of living. That’s why we offer state-of-the-art mortgage loan options, including purchase, refinance, and first-time homebuyer loans to help you fulfill the dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
2003
Time Zone
Pacific Standard Time (PST)
Disclaimer
NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing