New American Funding - Novi | Consumer Direct, MI
Novi, MI
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha... Show More
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New American Funding - Alexis Martinez
Alexis and Zo are outstanding to work with. They represent NAF wrll. As a business but also do wrll to demonstrate they have my best interest in mind as well.
Reply from Alexis Martinez
May 2nd, 2025 02:11 PM
We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future.
Even though communication was poor with Alyssa. I got my answers from Jeff on a very quick and timely manner. Multiple times no response from her. If it wasn't for Jeff I probably would have stopped the process and moved on to another company....
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Reply from Jeff Valley
May 1st, 2025 06:05 PM
We are happy you had a great experience with New American Funding. Please keep us in mind for any further home financing needs.
Malcolm was so kind, patient and available to me at anytime. He eased all my worries with first time home buying.
Reply from Malcolm Arrington
May 1st, 2025 10:24 AM
Thank you for your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance.
Communication was bad, everyone was going through me yall didn't put stuff in group emails so everyone was able to see all conversations so I had to get ahold of everyone. Lack of communication made the process longer. Nobody could get ahold...
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Reply from New American Funding - James Moran
February 26th, 2026 11:39 PM
We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ********************* as we would like to address your concerns.
Scott was amazing, he basically held my hand thru the whole process, answered every question and explained each step. Wonderful Customer service and staff.
Reply from New American Funding - Scott Sheedy
February 26th, 2026 11:52 PM
We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance.
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New American Funding - Blake Massengill
Ability to answer any question
Reply from Blake Massengill
April 29th, 2025 11:27 PM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
He answered all my questions and made the process a lot easier. Always upbeat when talking with him.
Reply from New American Funding - Arnold Espar...
February 26th, 2026 11:35 PM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
We were new first time buyers and they explained and was patient with all the questions we ask and made it confidently easier to think about the future we have started! Over all great easy going guy with a bright upbeat attitude that makes...
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Reply from Blake Freeman
April 29th, 2025 09:50 PM
We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future.
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New American Funding - Bryan Anstandig
Bryan reached out to us with clear intentions of saving us $. he and his team was very professional and kind.
Reply from Bryan Anstandig
April 29th, 2025 02:11 PM
It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review with our management team. Please keep us in...
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Kat was very professional and always accessible.
Reply from New American Funding - Kat Lee
February 26th, 2026 11:43 PM
We appreciate your kind words and for taking the time to write a review. Please let us know if we can be of further assistance to you.
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About
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we have thousands of employees, we’re a family.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
2003
Time Zone
Pacific Standard Time (PST)
Disclaimer
NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing