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New American Funding - Charlotte| Consumer Di..., NC

Charlotte, NC

4.77

(5,835)

Mortgage

Mortgage Loan Officer

Contact Info

(704) 448-0239

Charlotte, NC

https://www.newamericanfunding.com/branches/Charlotte

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4.77

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Robyn was always quick to respond,. knowledgeable, personable and was able to expedite things when our closing moved up.

Reply from New American Funding - Robyn Rau

February 26th, 2026 12:02 AM

Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.

I recently had the pleasure of working with Joe and his team at New American Funding for my loan processing needs, and I couldn't be more impressed. From the initial consultation to the final approval, their team demonstrated exceptional professionalism...

Reply from Joseph Bilodeau

August 5th, 2024 10:55 PM

Thank you so much, Veina. I'm thrilled to know that you had a positive experience with my team and myself at New American Funding. Your kind words about our professionalism, efficiency, and attention to detail mean a lot to us. We strive to...

Ryan was very easy to talk to, explained every step of the way, made buying my first home exciting and eventful!

Reply from Ryan Tapp

August 14th, 2024 02:24 PM

We are pleased to know you had a great loan experience and the service you received. Should you require any further assistance, please let us know.

Nadyne made an effort to accommodate my work schedule

Reply from Nadyne Pennington

August 14th, 2024 02:10 PM

We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance.

It was difficult to receive multiple loan estimate scenarios without changing the terms of the loan.

Paul Morgan did a great job. He was very informative, knowledgeable, and helpful. Shawn Jones on the other hand, is an idiot. Getting her to answer or return a call was like trying to give a leopard a bath. They were doing an FHA loan for me...

Reply from Paul Morgan

August 14th, 2024 12:07 AM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

My experience was great based on the advice I was given during the process. I was also very impressed by the response time from both Henry and Brian. They were a great team to work with and made this entire experience smooth and enjoyable.

Reply from Henry Rice

August 13th, 2024 09:06 PM

It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review with our management team. Please keep us in...

Better timely communication

Reply from Helene Knepper

August 3rd, 2024 03:24 PM

Thank you for your feedback. I appreciate your patience and understanding throughout the process, especially considering the time zone differences due to your location abroad.We strive for excellence in communication and timely updates and...

Joe and Hazel were terrific. This was the first time I did a refinance and any questions I had were responded to in a very reasonable amount of time. They kept me updated as to how we were doing and what documents were needed to keep things...

Reply from Joe Olivere

August 13th, 2024 02:24 PM

We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance.

Katie’s knowledge and experience. She made me feel important and not just a client. She was a pleasure to work with and made the process easier.

Reply from Katie Underwood

November 25th, 2025 05:59 PM

I appreciate your positive feedback, and I look forward to working with you again in the future!

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About

New American Funding – Charlotte provides informed advice and mortgage lending services to homeowners and future homeowners. Charlotte mortgage lenders takes their lead from our founders and owners Rick and Patty Arvielo who are passionate about helping homebuyers in the Charlotte community and across the country realize their dream of home ownership. Our dedicated team is proud to serve the people of Charlotte, NC as a reliable mortgage bank from the loan origination stage to the actual funding. We serve clients of all backgrounds and believe Charlotte is better off as a whole when more people purchase homes here and contribute to the fabric of our neighborhoods.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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