New American Funding - Collin Brown

Name: New American Funding - Charlotte| Consumer Direct
Address: 2810 Coliseum Centre Dr Suite 500, Charlotte, North Carolina, 28217
Telephone: +1-800-450-2010
Rating: 4.78

New American Funding – Charlotte, NC

New American Funding - Charlotte| Consumer Direct

4.78

(64)

New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha... Show More

Mortgage

Mortgage Loan Officer

Contact Info

(800) 450-2010

Charlotte, NC

https://www.newamericanfunding.com/mortgage_loans/CollinBrown/

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4.78

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4.78

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Our loan process wasn't seemless and had some areas that required more attention. All parties kept communcation open while helping us navigate the process.

Collin did a great job leading us through the entire process.

Better communication and easier accessibility to the loan processor. If we didn't communicate by emails, we didn't communicate

Reply from Collin Brown

September 8th, 2026 08:04 PM

William, I appreciate your feedback about communication and accessibility during the loan process. I'm committed to improving these aspects and would be grateful if you could reach out directly to share more details. Your insights are valuable...

Super smooth and painless

Reply from Collin Brown

August 31st, 2026 03:28 PM

Isaac, I'm grateful to hear that your experience was smooth and painless. It was a pleasure assisting you, and I'm here if you need anything else.

It was my first time buying a home in almost 40 years so I feel like Collin did a great job in helping me through it

Reply from Collin Brown

August 21st, 2026 05:40 PM

Joey, I'm glad to hear that I could help you with your home buying journey after so many years. Your kind words mean a lot to me, and I'm happy to have been part of this significant milestone.

Yes I would be glato refer someone els

Reply from Collin Brown

July 20th, 2026 03:23 PM

Raymond, I'm pleased to hear that you would refer someone else. Your support and trust in my services mean a lot to me. If you have any further questions or need assistance, feel free to reach out.

The process was extremely slow.Once I closed it was even slower because I had to mail checks to all of the credit card comapnies which means that more credit card payments will be deducted from my account and the crredit card companies will...

Reply from Collin Brown

July 14th, 2026 02:32 PM

Doreen, I appreciate you sharing your experience with me. I understand the frustration with the process and the inconvenience of mailing checks. Please reach out to me directly if there's anything further I can do to assist.

The entire process was very lengthy (5 months). I am not overly pleased, nor am I disappointed. I would recommend New American Funding if asked. Maybe my circumstance was more tedious. Best regards

Reply from Collin Brown

June 15th, 2026 07:45 PM

Louis, thank you for your feedback and for recommending New American Funding. I understand that the process took longer than expected, and I appreciate your patience. If there's anything specific you'd like to discuss or if I can assist further,...

All questions, concerns and scenarios answered. Collin was also thoughou with following up on my requests. He was clear and transparent about the processes involved. The online portal was a bit of an issue unrelated to Collin's support.

Reply from Collin Brown

May 29th, 2026 04:15 PM

Andrew, I'm glad to hear that I could assist you effectively and provide clear, transparent information about the processes. I appreciate your understanding regarding the online portal issues and am pleased that it didn't affect your experience...

When I called collin or emailed he didn't respond for days , so he needs to respond quicker also while I believe (I think his name was Nick) nick was the one overseeing title company and should have been an advocate for me I read an emailhe...

Reply from Collin Brown

May 29th, 2026 02:31 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

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