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New American Funding - Charlotte| Consumer Di..., NC

Charlotte, NC

4.77

(5,834)

Mortgage

Mortgage Loan Officer

Contact Info

(704) 448-0239

Charlotte, NC

https://www.newamericanfunding.com/branches/Charlotte

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4.77

(5,834)

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5 Star

88%

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Katie is amazing with first time homebuyers. She explains EVERYTHING. She's a gem!

Reply from Katie Underwood

November 25th, 2025 05:59 PM

Thank you for the fantastic review! I appreciate you putting your trust in me.

Katie was very patient with me during the loan process and very informative. She spelled out the different options so I could make the best decision.

Reply from Katie Underwood

November 25th, 2025 05:59 PM

I really appreciate your positive feedback and look forward to staying connected!

There were many issues with our title. Marlo didn't quite understand what I was saying re: the original title and a refinancing title that was processed in 2016. Closing was scheduled for a Friday - but then I was told it had to be re-scheduled....

Reply from Jason Lambert

August 5th, 2024 08:07 PM

Thanks for your feedback, Ann. I apologize if there were any confusion or miscommunication during the refinancing process. We strive to provide clear and timely communication with our customers, and I regret if this wasn't the case with your...

Great doesn't even do it justice. Jason Lambert and Diana Do were so incredibly helpful. Both were very quick to answer any questions I had, and both made it easy to get the necessary documents and to understand the entire process. Many thanks...

Reply from Jason Lambert

August 5th, 2024 07:11 PM

Thanks a ton for the 5-star review, Mark! It absolutely made my day. I'm thrilled to hear that Diana and I were able to provide you with the information and assistance you needed. Your understanding of the process and promptness in providing...

Greatness.

Reply from Joe Olivere

August 15th, 2024 03:12 PM

It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review with our management team. Please keep us in...

Everything was great

Reply from Paul Morgan

August 15th, 2024 02:05 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

Very professional and never did I feel like I was alone answered all questions

Reply from Scott Burger

August 15th, 2024 12:40 PM

We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance.

Everything went very smoothly and everyone was helpful and professional and courteous.

Reply from Washington Ryles

August 5th, 2024 01:54 PM

Thank you!!!! Enjoy your new home!!

Getting a fast response and getting detailed explanations.

Reply from Jason Lambert

August 4th, 2024 05:29 PM

I'm thrilled to hear that you were satisfied with the quick response and detailed explanations you received, Jeffery. Your feedback is greatly appreciated. Always here at New American Funding to assist with your needs. Thanks for the high rating!...

Robyn was always quick to respond,. knowledgeable, personable and was able to expedite things when our closing moved up.

Reply from New American Funding - Robyn Rau

February 26th, 2026 12:02 AM

Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.

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About

New American Funding – Charlotte provides informed advice and mortgage lending services to homeowners and future homeowners. Charlotte mortgage lenders takes their lead from our founders and owners Rick and Patty Arvielo who are passionate about helping homebuyers in the Charlotte community and across the country realize their dream of home ownership. Our dedicated team is proud to serve the people of Charlotte, NC as a reliable mortgage bank from the loan origination stage to the actual funding. We serve clients of all backgrounds and believe Charlotte is better off as a whole when more people purchase homes here and contribute to the fabric of our neighborhoods.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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