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New American Funding - Charlotte| Consumer Di..., NC

Charlotte, NC

4.77

(5,806)

Mortgage

Mortgage Loan Officer

Contact Info

(704) 448-0239

Charlotte, NC

https://www.newamericanfunding.com/branches/Charlotte

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4.77

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Robyn made my home purchasing process smooth and easy. Really appreciate her responsiveness and her effort to share knowledge.

Reply from New American Funding - Robyn Rau

December 26th, 2025 05:44 PM

It's wonderful to hear that your home purchasing process went smoothly and felt easy. I focus on being responsive and sharing knowledge, so it's gratifying to know it positively impacted your experience. Should you have any more questions or...

Communication was poor. When trying to communicate this, excuses were made that had nothing to do with what I was talking about. Once he finally understood he did step up and help things as i I requested

Reply from Collin Brown

November 4th, 2025 08:08 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

He was very kind and helpful. He answered every question I had and was polite about it ,he even gave me very helpful tips. I would highly recommend Rhys and yes I would go back.

Home buying process is a stressful ordeal; but having Neal as my loan officer made the loan process smooth. He was informative and educated me every step of the way. Neal communicated throughly with me and was reachable when I had any questions...

Reply from Neal Brown

November 4th, 2025 03:00 PM

We appreciate your kind words and for taking the time to write a review. Please let us know if we can be of further assistance to you.

Transperant communication, sending documents on time to the closing agent, disclosing interest rate of the loan before sending disclosure documents

Reply from Alli Hilliard

November 4th, 2025 02:13 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

The communication was open and accessible however I did not feel HEARD. A lot of my questions/concerns were answered promptly but with bad information, misleading information or completely false information. I questioned why I was asked to...

Reply from Helene Knepper

November 4th, 2025 04:58 PM

Working with Neal Brown as my loan officer was an outstanding experience from start to finish. Buying a home can be one of the most stressful and emotional processes, but Neal made it feel smooth, organized, and even enjoyable. From the very...

I felt as though i could trust Joe and Lisa and trust the process They saw exactly what I needed. They both were knowledgeable and professional. I can't thank them enough for helping me through a difficult time

Reply from Joe Mincey

October 27th, 2025 12:14 PM

It's great to hear that you felt comfortable and trusted the process. I'm glad Lisa and I could assist you effectively during this time, providing the support and guidance you needed. If there's anything else I can do for you, please feel free...

Great communication and everything ran smoothly from start to finish!

I am pleased with the service I received during this process. Robert Sevier was very caring and supportive, always available to answer any question I had. He kept me updated on the process up to the closing day. He, along with Jacqueline, is...

Reply from Robert Sevier

November 3rd, 2025 02:47 PM

We are happy you had a great experience with New American Funding. Please keep us in mind for any further home financing needs.

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About

New American Funding – Charlotte provides informed advice and mortgage lending services to homeowners and future homeowners. Charlotte mortgage lenders takes their lead from our founders and owners Rick and Patty Arvielo who are passionate about helping homebuyers in the Charlotte community and across the country realize their dream of home ownership. Our dedicated team is proud to serve the people of Charlotte, NC as a reliable mortgage bank from the loan origination stage to the actual funding. We serve clients of all backgrounds and believe Charlotte is better off as a whole when more people purchase homes here and contribute to the fabric of our neighborhoods.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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