New American Funding - Charlotte| Consumer Di..., NC
Charlotte, NC
New American Funding – Charlotte provides informed advice and mortgage lending services to homeowners and future homeowners. Charlotte mortgage lenders takes their lead from our founders and owners Rick and Patty Arvielo who are passionate ... Show More
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Communication was not pleasant and it lead to us having to push back closing I even felt the frustration from the buyer with them not fully understanding the reason for the hold up. I called multiple times even when the buyer had asked us to...
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I don't think it was anything much to do with NAF directly. The experience as a whole was not pleasurable. We started this experience with enthusiasm and excitement but it took so long to actually get into the house and now we are here. So,...
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Reply from Ryan Tapp
November 3rd, 2025 03:17 PM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
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He was very responsive and explained all parts of the process thoroughly
Reply from Joe Mincey
October 23rd, 2025 04:40 PM
I'm glad to hear that you found my responsiveness and explanations helpful, Kathleen. Clear communication is important to me, and I'm pleased it made a positive impact on your experience. If you have any further questions or need assistance...
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New American Funding - Neal Brown
Very thankful for the entire NAF team who made it possible for me and my family to close on our first home. I am so grateful for Their efforts and patience which made this possible and it will forever have an ever lasting effect on my life...
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Reply from Neal Brown
November 3rd, 2025 07:43 PM
We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future.
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Colter Coberly - New American Funding
Great communication.
Informative and always pleasant to work with
Reply from New American Funding - Robyn Rau
February 26th, 2026 12:02 AM
We appreciate your kind words and for taking the time to write a review. Please let us know if we can be of further assistance to you.
When other company's wouldn't work with me or make me feel like I was a priority, Ryan and the team at NAF did. 10/10 would recommend.
Reply from Ryan Tapp
November 3rd, 2025 09:39 PM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
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New American Funding - Charlotte| Consumer Direct
New American Funding - Charlotte| Consumer Direct has received a review with 5 star rating from Deena A
The loan process is an intrusive joke on the people taking out the loan. Throughout the process it felt very much like Jason and Brian Lacasa were not talking to each. They would both ask for the same thing instead of sharing information with...
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Reply from Jason Lambert
November 3rd, 2025 07:48 PM
We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ********************* as we would like to address your concerns.
Scott was awesome. I will be using NAF to fund my properties moving forward
Reply from Scott Tillman
November 3rd, 2025 05:38 PM
We are happy you had a great experience with New American Funding. Please keep us in mind for any further home financing needs.
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About
New American Funding – Charlotte provides informed advice and mortgage lending services to homeowners and future homeowners. Charlotte mortgage lenders takes their lead from our founders and owners Rick and Patty Arvielo who are passionate about helping homebuyers in the Charlotte community and across the country realize their dream of home ownership. Our dedicated team is proud to serve the people of Charlotte, NC as a reliable mortgage bank from the loan origination stage to the actual funding. We serve clients of all backgrounds and believe Charlotte is better off as a whole when more people purchase homes here and contribute to the fabric of our neighborhoods.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
2003
Time Zone
Pacific Standard Time (PST)
Disclaimer
NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing