New American Funding - Charlotte| Consumer Di..., NC
Charlotte, NC
New American Funding – Charlotte provides informed advice and mortgage lending services to homeowners and future homeowners. Charlotte mortgage lenders takes their lead from our founders and owners Rick and Patty Arvielo who are passionate ... Show More
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Better communication and easier accessibility to the loan processor. If we didn't communicate by emails, we didn't communicate
Reply from Collin Brown
September 8th, 2026 08:04 PM
William, I appreciate your feedback about communication and accessibility during the loan process. I'm committed to improving these aspects and would be grateful if you could reach out directly to share more details. Your insights are valuable...
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Sarah was quick to get client preapproved in a multiple offer situation on a weekend. She took time to explain options to client and went out of her way to call the listing agent to show how solid client was, which was key in the competitive...
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Reply from Sarah Hebb
September 1st, 2026 04:59 PM
I know we are mutually excited for our client as she steps into a new season of life @ the Lake. Thank you for trusting our team - so thankful for your partnership, Kellee!
Worked with someone who was very patient and passionate about helping us
Reply from New American Funding - Kyle Jones
September 10th, 2026 03:47 PM
It's wonderful to hear that you felt supported by someone patient and passionate, Ebony. Your experience is important to me, and I'm grateful for your kind words.
Mark reaches out to me more than I did him. This was smoot as it was because of Mark
Reply from Mark Schepansky
September 7th, 2026 08:01 PM
Daneeno, I appreciate your feedback. I'm happy to know that my proactive approach contributed to a smooth process for you. If there's anything more I can assist with, feel free to reach out.
Robyn is on top of every step of the process and Connie is a black belt at everything.
We were very satisfied with the employees that we dealt with at NAF except the loan processor. Everyone was very helpful and responded in a reasonable time with our questions and what was needed.
Reply from Robyn Rau
September 7th, 2026 02:18 PM
Gloria, I appreciate your feedback and am glad to know that you were satisfied with the helpfulness and responsiveness of the team at New American Funding. I'm sorry to hear about your experience with the loan processor. Please reach out to...
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Everyone I interacted with was super kind, very knowledgeable, and always available. Robyn talked me through a lot of the process and reassured me a number of times (right after travelling, too). Everyone made sure this went smoothly and that...
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Reply from Robyn Rau
September 7th, 2026 07:47 PM
Rebecca, I'm grateful for your kind words and pleased to know that you had a smooth experience with us. It was my pleasure to guide you through the process and provide reassurance when needed. If there's anything more I can assist you with,...
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Explained and updated every step of the way
Reply from Robyn Rau
September 7th, 2026 03:39 PM
Timothy, I'm pleased to hear that you felt well-informed throughout the process. Keeping you updated every step of the way is important to me. If you have any further questions or need assistance, feel free to reach out.
Very attentive, great communication skills, he made the overall process very easy
Reply from Jason Tiburzi
September 7th, 2026 02:46 PM
Elaine, I'm grateful for your kind words. It's good to know that my attentiveness and communication made the process easy for you. If there's anything else you need, please feel free to reach out.
They were both helpful and friendly.
Reply from Patrick Christoffel
September 7th, 2026 08:48 PM
I'm happy to hear you found both of us helpful and friendly, Jacob. If there's anything more I can do for you, please feel free to reach out.
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About
New American Funding – Charlotte provides informed advice and mortgage lending services to homeowners and future homeowners. Charlotte mortgage lenders takes their lead from our founders and owners Rick and Patty Arvielo who are passionate about helping homebuyers in the Charlotte community and across the country realize their dream of home ownership. Our dedicated team is proud to serve the people of Charlotte, NC as a reliable mortgage bank from the loan origination stage to the actual funding. We serve clients of all backgrounds and believe Charlotte is better off as a whole when more people purchase homes here and contribute to the fabric of our neighborhoods.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
2003
Time Zone
Pacific Standard Time (PST)
Disclaimer
NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing