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New American Funding - Charlotte| Consumer Di..., NC

Charlotte, NC

4.77

(5,795)

Mortgage

Mortgage Loan Officer

Contact Info

(704) 448-0239

Charlotte, NC

https://www.newamericanfunding.com/branches/Charlotte

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4.77

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Carlos is outstanding! He is very attentive; he listens well, asks questions, shares information. He made the refinance process so effortless for me.

Reply from CARLOS CABALLERO

January 21st, 2026 05:30 PM

Thank you so much Angela, it was such a pleasure working with you!

Nik was very thorough and was always able to clearly explain every step of the process

Reply from Nick Fendig

January 27th, 2026 03:06 PM

I'm glad you appreciated the thoroughness and clarity I strive to provide, Makenzie. Ensuring you understood each step of the process is important to me. If you ever have more questions or need further assistance, please feel free to reach...

Less delays and more support on my closing date.

Reply from Orlando Gonzalez

April 7th, 2026 04:16 PM

Colenthea, thank you for sharing your thoughts. I'm aware that the timing and support around the closing process are crucial, and I'm committed to ensuring everything goes as smoothly as possible. If there are any further details you'd like...

Initially, there was a checklist of required documentation that I uploaded to the portal. Multiple additional requirements for more documentation were issued, and they were given to me over about 8 weeks. I feel like too much time was wasted,...

Reply from Patrick Christoffel

January 27th, 2026 06:03 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

I wasn't even sure that I would qualify for a home loan but Alli got me through the entire process,

Reply from Alli Hilliard

January 26th, 2026 06:16 PM

It's great to hear that I could assist you through the process and help with your home loan journey. Knowing that you felt supported and guided means a lot to me. If there's anything more I can do for you in the future, please don't hesitate...

He made it a smooth process, clear communication and we were able to close on time

Reply from Nick Fendig - Xpert Mortgage Team

February 8th, 2026 08:44 PM

Thank you Nicole! You're one of the best agents I've worked with. Top 1% in the country

Katie was awesome to work with! She walked my buyer through all options and provided exceptional service through the entire process. When things got tricky she provided solutions. Can't reccomend Katie and her team enough .

thanks for a smooth experience

Reply from New American Funding - Jason Lamber...

January 16th, 2026 01:50 PM

I'm pleased to hear that you had a smooth experience, Rachal. Ensuring a seamless process is important to me, and your feedback is greatly appreciated. If you have any more questions or need further assistance in the future, feel free to reach...

Muy buena la comunicación super respondable con la informacion

Reply from Rafael Jubiz

January 26th, 2026 07:06 PM

Agradezco tus comentarios sobre la comunicación y la responsabilidad con la información, Marleny. Si necesitas más asistencia o tienes alguna pregunta, no dudes en contactarme. Estoy aquí para ayudarte con lo que necesites.

Jennifer Conn is very professional and very prompt on answering my emails when i had a question.

Reply from Jennifer Conn

January 26th, 2026 06:27 PM

Jaxon, thank you for the positive feedback. I'm pleased to hear that you found my responses prompt and professional. If you ever have more questions or need assistance in the future, feel free to reach out.

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About

New American Funding – Charlotte provides informed advice and mortgage lending services to homeowners and future homeowners. Charlotte mortgage lenders takes their lead from our founders and owners Rick and Patty Arvielo who are passionate about helping homebuyers in the Charlotte community and across the country realize their dream of home ownership. Our dedicated team is proud to serve the people of Charlotte, NC as a reliable mortgage bank from the loan origination stage to the actual funding. We serve clients of all backgrounds and believe Charlotte is better off as a whole when more people purchase homes here and contribute to the fabric of our neighborhoods.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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