Northpointe Bank - Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Wed
8 AM to 6:30 PM
Thu
8 AM to 6:30 PM
Fri
8 AM to 6:30 PM
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Reviews from Web
Ed is extremely knowledgable and patient as we took our time to evaluate our options. He was always ready to answer questions or help us walk through different financial scenarios.
Reply from Ed Napieralski
December 30th, 2025 03:00 PM
I truly value your feedback and appreciate you giving us the opportunity to help with your home lending needs.
Ed was prompt and thorough. He explained things well and discussed options at length.
Reply from Ed Napieralski
December 30th, 2025 01:19 PM
Your review is appreciated. Thank you for the opportunity to be part of your home financing experience.
Mason was fantastic through the whole process! We couldnt have had a better experience.
Reply from Mason Maurer
December 29th, 2025 03:42 PM
Thank you for sharing your experience with us. We appreciate the opportunity to work with you on your home financing.
One person per loan would help. There were so many people asking for documents, sometimes the same document. More streamlined document arranging or one simple list of items to provide would help. It got very muddy and confusing at times.
Reply from Zach Emerson
December 26th, 2025 03:23 PM
Thank you for sharing your experience with us. I appreciate you giving us the chance to be part of your home financing process.
It would have been nice to have more phone conversations to explain the process and paperwork involved. There were times I felt pushed into maing decisions that I felt weren't in my best interest. I asked him how he was compensated and he completely...
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Reply from Ed Napieralski - Northpointe Bank
December 18th, 2025 07:18 PM
I appreciate you sharing your feedback with us, it truly helps us improve. I'm genuinely sorry to hear that we didn’t fully meet your expectations with the solutions we provided. Thank you for the opportunity to assist with your home lending...
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Northpointe Bank - Grand Rapids
Northpointe Bank - Grand Rapids has received a review with 5 star rating from Amanda R
Mason provided the smoothest loan and closing process for our first home purchase we can't say enough good things about him! Thank you Mason!!!
Reply from Mason Maurer
December 24th, 2025 03:55 PM
Thank you for your feedback. We’re always working to ensure a smooth process, and your input matters to us.
The loan officer is highly knowledgeable and prepared to answer all intricate questions, not only related to the loan but also to the entire house-buying process.
Reply from Ryan Gummere
December 23rd, 2025 10:30 PM
Your review is appreciated. Thank you for the opportunity to be part of your home financing experience.
for
Northpointe Bank - Grand Rapids
Northpointe Bank - Grand Rapids has received a review with 5 star rating from Brenda T
Mason and his team are amazing to work with. They make the whole process very easy. I will always recomend them to friends and family!
Reply from Mason Maurer
December 23rd, 2025 07:41 PM
Thanks for taking the time to leave a review. We value your feedback and the chance to assist with your financing needs.
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender