Northpointe Bank - Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Fri
8 AM to 6:30 PM
Sat
closed
Sun
closed
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Reviews from Web
James was alway available and explained things clearly . Working with James was awesome and exceeded our expectations . Will return in the future to work with James.
Reply from James Mahieu - Northpointe Bank
January 9th, 2026 02:30 PM
I'm pleased to know that you found my availability and explanations helpful, Penny. Surpassing your expectations is something I strive for, and it's gratifying to hear that your experience was positive. I look forward to the opportunity to...
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Working with Jim Van Law and his team was an absolute pleasure.They truly cared about my needs and went above and beyond to make the process stress-free.I felt supported every step of the way, their kindness and professionalism made a huge...
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Reply from Owner
January 9th, 2026 03:55 PM
Carm, appreciate your kind words.
I recently worked with Jim and his team on securing a home equity loan. They were professional,knowledgable,and incredibilty responsive throughout the entire process. Every question I had was answered promptly and clearly,making what could...
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Reply from Jim Van Law - Northpointe Bank
January 8th, 2026 09:11 PM
Carmelita, I really appreciate your kind words. I'm glad to hear that I could help make your experience with the home equity loan process smooth and clear. It was important to me that all your questions were addressed promptly, and I'm grateful...
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Jim responded to my emails within minutes and always had answers to any questions I had. He was also quick to pick up the phone whenever I called, day or night, to address any questions or concerns. It's worth mentioning with Jim's help, we...
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Reply from Owner
January 8th, 2026 03:34 PM
George, it's great to hear that you found the process smooth and that I could assist with your questions promptly. I'm glad everything went swiftly, and I appreciate the trust you placed in me. Congratulations on closing in just 22 days!
Jim was incredibly helpful, quick and handled everything with so much care. He made the entire process feel effortless. Thank you, Jim, we truly appreciate you!
Reply from Jim Van Law - Northpointe Bank
January 7th, 2026 05:16 PM
So happy for you guys. It was an honor to help you both. Enjoy your beautiful new home.
Jim responded to my emails within minutes and always had answers to any questions I had. He was also quick to pick up the phone whenever I called, day or night, to address any questions or concerns.It was very easy to trust Jim throughout this...
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Reply from Jim Van Law
January 7th, 2026 05:17 PM
George, building trust is an important part of the process, and I'm pleased I could be there for you. Thank you for sharing your experience! Enjoy your new home!!!
Jim responded to my emails within minutes and always had answers to any questions I had. He was also quick to pick up the phone whenever I called, day or night, to address any questions or concerns. It's worth mentioning with Jim's help, we...
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Reply from Owner
January 22nd, 2026 12:00 AM
George, it's great to hear that you found the process smooth and that I could assist with your questions promptly. I'm glad everything went swiftly, and I appreciate the trust you placed in me. Congratulations on closing in just 22 days!
Ed was so easy to work with! He was very responsive to our questions that we had, & was always willing to meet with us if we wanted to discuss things further. The simluation was very helpful to see the amount of interest we can save with this...
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Reply from Ed Napieralski
January 13th, 2026 03:02 PM
Thank you for your feedback. We’re always working to ensure a smooth process, and your input matters to us.
Good turn around after going with a different product.
Reply from Josh Schaendorf - Northpointe Bank
January 6th, 2026 02:03 PM
Thank you.
Mason and his team were great to work with and explained the process and loan very well!
Reply from Mason Maurer
January 12th, 2026 02:46 PM
Thanks for leaving a review. We value every opportunity to assist our clients and appreciate hearing from you.
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender