Northpointe Bank - Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
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8 AM to 6:30 PM
Sat
closed
Sun
closed
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Reviews from Web
Jim and Sebastian delivered a miraculous 12-day mortgage close under extreme time pressure, combining rapid communication, flawless document management, and proactive problem-solving to cross the finish line without a hitch.
Reply from Jim Van Law - Northpointe Bank
August 3rd, 2026 12:10 PM
Jim, thank you for your kind words. 12 days isn't our record, but its close it!!!!! So happy for you guys. Enjoy your beautiful home.
Mason and his team were promoting their communication and had tools and resources readily available throughout the process.
Reply from Mason Maurer - Northpointe Bank
August 10th, 2026 03:11 PM
We always strive to deliver excellent service and truly appreciate the opportunity to support you in your financing journey.
James is so professional, answers all my questions, always makes himself available, and always gives me the most current information on the interest rates. I admire his honesty and is knowledge of the market and all the details of the sometimes...
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Reply from James Mahieu - Northpointe Bank
July 31st, 2026 08:31 PM
Caron, I'm truly grateful for your kind words and continued trust. It's important to me to provide honest and professional service, whether it's for your personal properties or the clients and family you refer. I'm pleased to be a reliable...
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we are pleased with the overall process but slightly confused as to why we've closed and still don't have accounts or info about our new loan >1 week later also, just a side note, Our closing was very awkward Wendy was the agent and never introduced...
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Reply from Ed Napieralski - Northpointe Bank
August 4th, 2026 12:44 AM
Thank you for taking the time to share your feedback with us. We value hearing about your experience, as it helps us continue to learn and improve. We appreciate the opportunity to assist you with your home lending needs.
James was always responsive and timely. He made me feel important and answered all of my questions. If he didnt know the answer, he found out and got back to me quickly. I would highly recommend him!
Reply from Owner
July 29th, 2026 11:39 PM
Thank you very much Heidi, it was a pleasure assisting you with your new investment property purchase! Congratulations again!
James was always responsive and timely. He made me feel important and answered all of my questions. If he didnt know the answer, he found out and got back to me quickly. I would highly recommend him!
Reply from James Mahieu - Northpointe Bank
July 29th, 2026 11:29 PM
Thank you, Heidi, for your kind words. I'm glad to hear that you felt valued and that I could assist with your questions promptly. Your recommendation means a lot to me, and I'm pleased I could help with your purchase your new investment property!...
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We had a great experience working with James. He was professional, responsive, and helpful throughout the entire process.
Reply from James Mahieu - Northpointe Bank
July 29th, 2026 10:56 PM
I'm grateful to hear that you had a great experience, Kevin. Being professional, responsive, and helpful is always my aim, and I'm pleased I could support you throughout the process. Thank you for trusting me and my team to get you across the...
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Had a great experience working with James, would recommend to anyone!
Reply from James Mahieu - Northpointe Bank
July 29th, 2026 10:08 PM
I'm happy to hear you had a great experience working with me, Heather. Your recommendation means a lot, and I'm grateful for your kind words. Thank you for trusting me and my team to get you across the finish line and Congratulations on purchasing...
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Northpointe Bank - Grand Rapids
This team goes above and beyond I couldn’t recommend them more
Love working with the team Zach is amazing
Reply from Zack Maurer
August 5th, 2026 03:18 PM
Thanks for leaving a review. We value every opportunity to assist our clients and appreciate hearing from you.
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender