Northpointe Bank - Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Wed
8 AM to 6:30 PM
Thu
8 AM to 6:30 PM
Fri
8 AM to 6:30 PM
View All days
Search Reviews
Search
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
Mason was wonderful. He and his team made the entire process of home buying an easy one. I moved into my new home this weekend and I'm happy. Using them was the best decision I made.
James Mahieu - Northpointe Bank has received a review with 5 star rating from Tracey M
Reply from Owner
October 29th, 2024 01:16 PM
Thank you very much Tracey!!
I felt taken care of and my business appreciated. The online signing process was also very convenient.
Reply from James Mahieu
October 29th, 2024 01:17 PM
So glad to hear this, thank you again for trusting me and my team to see you through this process and congratulations again on purchasing your new home!
Responsive & helpful team
Reply from James Mahieu
October 29th, 2024 01:18 PM
Congratulations again on purchasing your first home!!
Zack & his team were awesome! I got near immediate responses to all my questions. Things were submitted VERY quickly. Zack went above and beyond to make this a seamless & manageable process!
Reply from Zack Maurer
November 6th, 2024 02:37 PM
Thank you so much Morgan! Congrats and enjoy your new home!!
Zack was in constant communication and explained everything perfectly
Reply from Zack Maurer
November 6th, 2024 02:37 PM
Congrats Cam! Happy for you, you deserve it!
We recently refinanced several DSCR loans for our rental properties. We had been putting it off for so long and were dreading it! There is nothing "fun" about the mortgage/loan process, but working with Northpointe made the overall experience...
read more
Reply from James Mahieu
October 29th, 2024 01:18 PM
Thank you for the kind words Shannon, so glad everything worked out and we were able to get all those properties taken care of for you!
Mason and Cait were supportive through the entire process. They made the process less stressful and everything went smoothly
Jim Van Law treated me like I was his only customer and because of him, it was a great experience! He answered every single one of my questions in a timely manner (crazy fast!), he never made me feel like my questions were silly and he explained...
read more
Reply from Jim Van Law
October 16th, 2024 02:14 PM
Thank you for your glowing review, Patricia! It's fantastic to hear how Jim Van Law made your loan purchase process so smooth and understandable. His dedication to customer service is truly exceptional, just as you've described. Your recommendation...
read more
Northpointe bank miscalculated our mortgage payment so consequently we will now be paying 20% more in our monthly mortgage payment for the next 12 months. I gave them one more chance to take accountability and earn my trust back as we certainly...
read more
Reply from Owner
October 3rd, 2025 12:00 AM
Kevin - Thank you for taking the time to leave a review, your feedback is important to us. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. Your local loan advisor...
read more
1061–1070 of 1640
About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender