Customer Care - Titusville, PA

I was told the problem with my direct pay insurnace being listed wrong was resolved now.

Connie was very informative and professional

My answers were addressed with professionalism.

My question was answered.

By posting payment correctly to begin with and not having to call

she was quick. long wait time tho

This is NOT a reflection on Connie Ackerman, but rather a concern about BSI’s system. It was difficult to navigate the phone tree to speak with a real person. Earlier, I tried calling and chose the option for a call back, which never came....

Very understanding of our circumstances due to Hurricane Helene. Very thankful.

Had a question about how to send additional money into escrow account and Connie facilitated the transaction while we were on the phone, so problem solved!

Connie was wonderful. She was understanding, patient, and listened to my questions and concerns.