Customer Care - Titusville, PA

Polite and friendly

Very helpful in understanding my questions and requests and quickly resolved the issue.

Great service! Connie Ackerson was vey friendly and professional when she answered my question about my property.

When I told her the problem, and that we had been promised a return call, and that now we were receiving non-payment notices she said we shouldn't worry about it because there were no late charges. I said I would have appreciated an apology...

Mrs.Deets was so understanding of my situation. She had given me various ideas to resolve my situation. I started the call feeling like a failure and after talking with her I ended the call understanding that stuff happens and it’s ok and it’ll...

BSI bought my loan 5 years ago… Pushing 3rd party insurance is never a good look for a bank… they overpaid home insurance once. Generally it is not easy to resolve issues over the phone.

It was great to speak to someone polite, knowledgeable and able to answer my question with ease.

Can't wait to get away from this mortgage company. Would not recommend them to finance pack of gum. Would give 0 if it were an option.

Problem solve

Brandi was able to assist me in setting up a repayment plan.