Customer Care - Titusville, PA

Everyone I have ever talked to is always nice and very helpful.

She was very helpful and went the extra mile. She was solution oriented for what I was experiencing rather than demeaning like the previous agent a few weeks ago.

Connie was extremely helpful and understanding of our situation after the hurricane destroyed our home. While the forbearance couldn’t be totally confirmed right then and there, the wheels were put into motion and I’m very grateful for the...

The agent was great but wasn’t able to resolve my issue, which I understand is out of her control. My mortgage increased due to an increase in taxes & insurance. To help with budgeting I wanted to add money to my escrow account to reduce my...

Very professional and very polite, helpful and courteous

I was able to get through right away to a live person and she quickly answered my questions.

Friendly, answered my question quickly.

Everything was taken care of with no hassle.

She did her job was pleasant and knowledgeable. However, The survey could be shorter

We had a huge issue when escrow analysis time came up. For 2 months, I called your bank over a dozen times trying to get it figured out because it wasn't being calculated properly. During that time, people kept promising they were doing things...