Customer Care - Titusville, PA

My top reason is because you didn’t send your business to China or Bangladesh and I could speak to a knowledgeable American rather than spend an hour waiting for a foreigner to figure out how to speak English so I can understand them!

The reason for the call was unbelievable. Checking if we had storm damage. It’s unbelievable that a financial company would care that much for their customers. Thank you for the call and God Bless your employees

I find your website confusing to navigate

Brandi was great with communication throughout our call!

Great customer service and show herself really empathetic! What a big difference with poor experience I had in the past with BSI representatives. This lovely professional needs to be kept. Great asset for any company

My call was about the late charge, but resulted in Tracy forwarding an apology letter from my broker, Morgan Stanley, taking responsible for the failed payment.On several occasions, explaining my situation to various people at BSI that the...

She was able to actually research what was going on and get me an answer instead of just telling me to wait until I received official communication.

payment options

You could your loss mitigation to do their jobs correctly, have filled out and submitted 4 loss mitigation forms in past year and half but nothing gets done because they say we are always missing something even last time we called and went...

She immediately saw the reason for my concern, was quick to get it resolved, and called me back to let me know if had been taken care of.