Customer Care - Titusville, PA

set my payments up electronically. US bank mails you a manual check. I set it up to pay by September 30 but US Bank sent you a check on September 30 and you did not receive it until October 6. The matter is completely resolved.

The interaction with Kimberely as an agent was very good - one of the few I have had with BSI. Let me be clear that she was an exceptional and good agent, and I have encountered a few others. My lower rating for BSI overall does not reflect...

She was pleasantly helpful

Nice to speak with a customer service representative with knowledge.

Problem can be resolved in one phone call. BSI should trust the rep is qualified to recognize the solution to the problem and trust the rep can make the necessary adjustments. Save time, money and additional calls for all players.

Very satisfied very professional thank you

I had a question regarding the payment of my homeowner's insurance from escrow, and Brandi assured me it was taken care of ! She was very pleasant and professional! Thank you, Brandi!

Kimberly didn't provide helpful answers to my questions and used the phrase "a lot of people don't understand this, but the form I'll email you will explain it..." a few times during our conversation. Nothing terribly wrong with that, however,...

Find a way to fix soomething from 2021 ?

Easy call to get what i needed