Customer Care - Titusville, PA

Should not have had to make this call in the first place. BSI has been having problems properly crediting my electronic payments to our mortgage account, and those problems appear to still exist. I am still getting "past due" notices and (unfortunately)...

She was polite and educated.

Na.na.na.na

Kimberly was very helpful, answered all my questions and emailed a copy of my lost statement to me immediately.

Very helpful. Knew what was needed and provide documentatio.

I wanted set up auto pay for my mortgage payment and Kim took care of all my needs.

Kim is a pro

Every interaction with BSI is terrible. Improve your customer service. Improve your website.

Kimberly was profesaional knowledge Understood my request and we put a plan in action to resolve it

Very helpful.