Customer Care - Titusville, PA

Brandi was very understanding. she explained to me my options and made sure I understood my next steps.

I accomplished what I called for

She know what she was talking about and didn't lie to me and give me an answer Just to make go away.

Very knowledgeable about concerns

N/a It was an OK call there's nothing I would change.

Brandi was efficient and quickly understood the reason for my call and researched my issue.

Brandi basically became my sounding board because the payments had not been posted properly and she help me figure out a solution.

Nice lady and tried to help me out.

have been trying to have the PMI removed from my mortgage since December I have had countless instances where no one communicated or called me back. I've already had the inspection completed. This makes absolutely no sense That no one is following...

Stop making these so long