Customer Care - Titusville, PA

Ms. Ackerman knew her material but she sounded (understandable) of having to respond to/explain things . I had had to change my checking account number due to a scam, which meant that my BSI payment was returned back to the credit union. I...

So nice to not have a bot and someone understand your uncertain Q/situation. Thx

The information given was unclear.

i paid bsi with the account number given to me from bsi after my premier mortgage was transferred to you july 1 was the pament and it was returned to my bank july 7 for not recognizing account number i paid it again today and scheduled another...

Customer service rep was able to answer my questions in a polite and professional manner

She was able to help me and connect me to the right department

Very professional and helpful, thank you Connie!

We were concerned about our transferred mortgage and Connie was super helpful! She reassured us and was able to get our payment and sign us up for automatic payments. She was calm, intelligent and professional.

Brandi was very helpful and answered all of my questions. She welcomed me to BSI. BRANDI was very NICE!

She was very helpful and took care of all my questions and fixed what I needed her to fix