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Customer Care - Titusville, PA
Titusville, PA
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Customer Care - Titusville
I've had the worst experience with this company..after about 3 or 4 repeatedly calling this Company to get a payoff of my mortgage by mail & email, I finally got an email, never got a hard copy by mail..The email gave me a payoff balance good...
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Reply from Owner
January 9th, 2023 12:00 AM
Good Morning,BSI apologizes for any inconvenience you've experienced. We would be happy to discuss your concerns further. Please feel free to ask for me personally or a member of my management team.Thank you,Daniel MontezAVP of Customer Service...
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Customer Care - Titusville
I have continuously paid my mortgage before the due date and many months they sit on the check. They do not have a way for my bank to do an electronic transfer so a check has to be cut and mailed. To try and deal with this situation, I now...
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Reply from Owner
January 9th, 2023 12:00 AM
Dear Carol Davis,We were so sorry to hear about the bad experience you’re having with Bill Pay and our USPS Mail. First and foremost, we want to say how deeply sorry we are for the stress this experience caused you.Unfortunately we have no...
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Customer Care - Titusville
All I want is a final payoff quote so that I can refinance my home....something that could be handled instantly by someone with the most basic of skills....but instead, I am told that it will take 3 - 5 business days to receive the quote via...
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Reply from Owner
January 9th, 2023 12:00 AM
Good morning DD,I am sorry to read your negative review online. Note that BSI is a mortgage servicer, we do not own your note. While we produce the payoff statements internally, they are still required approval by our investor. The process...
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Customer Care - Titusville
Worst experience with a mortgage services. I’m sorry my loan was sold to them
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Customer Care - Titusville
The absolute worst mortgage company. Anytime you call, expect to have to wait at least 30 minutes. No one seems to know what is going on...if you have an issue, you can get 3 different answers from 3 different people. Personally, I am still...
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Reply from Owner
January 9th, 2023 12:00 AM
Mr. Mazan,BSI apologizes for any inconvenience you've experienced. We would be happy to discuss your concerns further. Please reach out to us at 1-************ or email us at ***************************** for additional assistance.Daniel MontezAVP...
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Customer Care - Titusville
i think one star is too much, you make a payment and then they show you late. my property ledgers are more accurate and up to date than their accounting software is. whats sad is they don't care, and the ppl that use them don't care.
Reply from Owner
January 9th, 2023 12:00 AM
Good morning Mr. Bachik,I am hoping this email finds you well considering the issue you’re experiencing with your loan. I apologize for this inconvenience and can assure you that we can address any issue.Please call 1-************ and ask for...
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Customer Care - Titusville
I never had this kind of low quality of service anywhere else,every time you call about an issue they gonna keep lying on you and telling something different especially about early pmi removal they are so creative in lying and never gonna tell...
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Reply from Owner
January 9th, 2023 12:00 AM
Good morning Mr. K,I am hoping this email finds you well considering the issue you’re experiencing with your auto-pay. I apologize for this inconvenience and can assure you that we can address this issue.Please call 1-************ and ask for...
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Customer Care - Titusville
DON'T TRUST THIS COMAPNY!! SCAM ALERT! SCAM ALERT! We have been calling them for 2 WEEKS & leave a voice memo EACH time & no response from them!! There is legit NO possible way to get ANY customer service from this company!
Reply from Owner
January 9th, 2023 12:00 AM
Good Morning Catherine Montoya,I'm sorry to read about your experience with this situation. I'd like to assist you in resolving this matter. Please call 1-************ and ask to speak with me.Thank You,Daniel MontezAVP of Customer Service
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Customer Care - Titusville
They are an absolute nightmare!!! I have called 4 times and each time I get a different answer. I missed a payment (6year old diagnosed with cancer) so I got my 401k pulled it out and paid them in full. Now it still shows I have a balance when...
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Reply from Owner
January 9th, 2023 12:00 AM
Good morning, Kristy G, I am sorry to read your review of your experience with BSI. If you would like to discuss this matter further, please feel free to call 1-************ and ask for the Office of the President. I would be happy to review...
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Customer Care - Titusville
Pray your mortgage never gets transferred to this terrible company. All the poor reviews align with my experience. I’m currently in a 4-week long battle with them because they never paid my home insurance. I was one day away from losing coverage...
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Reply from Owner
January 9th, 2023 12:00 AM
Good morning Dustin,So sorry to read your online review regarding your insurance. This is actually uncommon so I am sure there are more details that you may not mention here. Please call and ask to speak with me or a member of my management...
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2071–2080 of 2125
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Licenses
- https://www.bsifinancial.com/licensing.html
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