Customer Care - Titusville, PA

very great

Kimberly worked fast, efficiently, and was very knowledgeable. She had everything taken care of before I realized it. Give her a bonus!

Concise conversation

Stop raising my mortgage when its an fha and the amount is supposed to be locked in

I was talking with Kimberly regarding the HUGE current issue with BSI that I have, and although it's not directly Kimberly's fault, I had asked my issue be escalated with a manager. She put me on hold came back about 5 minutes later, told me...

Very concerned and felt a little less stressful after speakinh wiyh with an agent

Brandi was helpful, kind and worked to understand our situation and help us make a plan to get back on track.

The issue is not completely resolved yet. Kimberly told me someone would call back by August 28th. I sure hope they do.

Question answered --- issue resolved

issue resolved minutes into my call