Customer Care - Titusville, PA

Thanks Connie!

Brando is one of the only people I’ve spoken to on the phone who actually took a minute to explain and have a conversation.

Prompt service,well greeted polit and knowledgeable to her limits.

I called due to an unapplied cash payment. It was explained to me that I paid more than my total loan and the amount was being rejected and sent back. I was told I would likely receive the funds back within a week and she would put in a payoff...

The rep was excellent. But BSI Financial as a whole I grade very low. I just got thru a difficult period after my bank account and my cell phone got hacked. The account was blocked. It took weeks to get access to a new account so I could pay...

Kimberly was very kind and professional. She gave me all the options needed, without making me feel less than human for life situations affecting me currently. I think her forever kindness and compassion.

This is for overall experience. Dissatisfied with the escrow corrections from last year. This was due to changing insurance. Corrections took too many calls. We payed more than expected, but told we were behind. The correction decreased the...

Brandi was friendly informative and helpful appreciated it!!!

Great service

customer rep was very helpful and pleasant to talk to.