Customer Care - Titusville, PA

A rather unique matter involving the need for BSI personnel to complete and forward documents to my county government, for them to assist with upcoming mortgage payments. Once giving Connie the name(s) of management team, she contacted them....

I was previously cut off by another agent and in the middle of a conversation ,so was very frustrated ,so had to call back .Kim was older ,more proffessional ,and listened to my concerns ,and helped me with the info that I needed

I was able to get into my account and received an email right after my phone call.

Kim was very helpful

Explained reason for call and was very receptive to resolve

Respond should be immediately in written format or email

Brandi was a huge help And explained my situation clearly. I appreciated the call

HORRIBLE company and customer service. They severely low balled my property taxes. At the advice of my mortgage lender, I called to make an extra payment toward escrow. Instead, they decided to charge me my ENTIRE mortgage payment!!! All they...

Customer Care - Titusville has received a review with 5 star rating from Joe D

I had recent cataract surgery after a serious car accident, I did not make much money at my appraising job around the time of the surgeries so I'm behind on mortgage right now