Customer Care - Titusville, PA

Always have a great experience calling. Very courteous and helpful

HORRIBLE company and customer service. THEY SCREWED UP MY ESCROW ACCOUNT DOUBLE ALMOST TRIPLE BILLED ME AND TAKE ZERO ACCOUNTABILITY FOR THEIR MISTAKE. You are better off doing payments yourself

The representative provided clear, concise answers while also being efficient. Great call!

Brandi played the typical low paid uneducated call center game of "you are cutting out on me, I can hear you" yet no one else all day that I have talked with had this same problem AND on my third call, I was transferred to her in error and...

I rather speak to a person over the phone.

It addressed my concern and didn’t have to wait a long time to speak with a representative

Brandi Was Amazing

Tracy did what no other customer service representative have done this far. Understand my issue, and give me assurance that problem will be resolved

I was told that I would be charged for a late payment while it was my bank who sent the payment(Auto Pay) late to BSI and I had no control over the late payment

connie was kind and patient and very understanding of the reason for my call. i was stressed about the 400 dollar increase to my monthly payment and she helped me find paths to an actual solution.