Chattanooga, TN
A Higher Standard of Lending
Chattanooga, TN
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Fri
8:30 AM to 5 PM
Sat
closed
Sun
closed
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Reviews from Web
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Don was extremely helpful to me and my wife during our purchasine process
Reply from Donald Oakes
June 15th, 2026 03:18 PM
Makenna and Kelsey, thank you for the nice review !
I appreciated working with both of you on this home purchase and know you will enjoy that home for a long time !
(And that nice big yard for your son !)
Don
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It was a simple, well curated process.
Reply from Karen Sims
June 17th, 2026 04:39 PM
Clara, I'm pleased to hear that the process felt simple and well-curated for you. If there's anything else I can assist you with, please let me know.
for
Karen answered all my questions and educated me through the process so I felt comfortable and confident moving forward with the sell and buy of my
homes.
Reply from Karen Sims
June 17th, 2026 02:06 PM
Samantha, I'm grateful to hear that I could help you feel comfortable and confident throughout the process. It's important to me that all your questions are answered and you're well-informed. If there's anything more I can do for you, please...
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Great customer services and great communicatio! We are returning customers and both times were cery pleased.
Reply from Karen Sims
June 15th, 2026 01:52 PM
Ashley, I'm thankful for your kind words and for choosing to work with me again. It's wonderful to know that both experiences were positive for you. If you ever need further assistance, please feel free to reach out.
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Karen was prompt with communications and followed up on any questions that we had during the process
Reply from Karen Sims
June 12th, 2026 06:54 PM
Ashley, I'm glad to know that my prompt communication and follow-up were helpful during the process. If you have any more questions or need further assistance, please don't hesitate to reach out.
Jessica was clear and concise through the whole process with what to expect and the simplicity of the entire process.
Reply from Jessica Upshaw
June 12th, 2026 04:14 PM
Michael, I appreciate your kind words about the clarity and simplicity of the process. It's great to know that my communication met your expectations. Thank you for sharing your experience!
Yes I did had a great experience,
Reply from Jessica Upshaw
June 11th, 2026 05:43 PM
Robert, I'm glad to know you had a great experience. Thank you for taking the time to share your feedback!
The communication was great. Truly Felt like the whole process was pretty much handled for us, we just had to sign.
Reply from Jessica Upshaw
June 10th, 2026 02:39 PM
Alli, I'm glad to hear that the communication met your expectations and that the process felt seamless for you. Thank you for sharing your experience!
i am grateful for the help I've received and the process was streamlined and "easy".
Reply from Jessica Upshaw
June 9th, 2026 05:30 PM
Glenn, I'm pleased to know that you found the process streamlined and easy. Your gratitude for the help received truly means a lot to me. Thank you for sharing your experience!
Jessica and her group are amazing! Made it easy and walked us through every step.
The best in the business for sure!
Reply from Jessica Upshaw
June 8th, 2026 02:17 PM
Benjamin, I'm pleased to hear that you found the process easy and well-guided by me and my group. Your kind words about us being the best in the business mean a lot. Thank you for sharing your experience!
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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