Jessica Upshaw
Branch Manager | NMLS# 179250
Thank you for visiting my page! Here at Highlands, we work every day to deliver the best customer service and quality loan experience for our clients. Contact me directly using the info above, or please feel free to review and use our resou... Show More
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Reviews from Web
Some bumps along the way but Jessica stepped up and made everything right. Says alot about Her
Reply from Jessica Upshaw
October 5th, 2026 07:56 PM
James, I'm happy to hear that I could resolve the bumps along the way and make things right for you. At Highlands Residential Mortgage, Ltd., I strive to ensure a positive experience for my clients. If you have any further questions or need...
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Jessica was pleasant to work with. However, most communicatoon was initiated by us, rather than being updated by Jessica.
Reply from Jessica Upshaw
October 1st, 2026 07:40 PM
Ashley, I'm glad to hear you found me pleasant to work with. I apologize for any frustration caused by the communication process and appreciate your feedback. I'll use it to improve the experience for future clients at Highlands Residential...
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I greatly appreciated receiving the timely communications regarding my client's progress in the loan process.
Reply from Jessica Upshaw
October 1st, 2026 07:59 PM
Sherry, I'm pleased to hear that the timely communications were helpful for your client's loan process. At Highlands Residential Mortgage, Ltd., ensuring you have the information you need is important to me. Thank you for sharing your experience....
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Jessica Upshaw was responsive, knowledgeable, answered all my questions, and explained everything I needed to know throughout the process
Reply from Jessica Upshaw
September 28th, 2026 06:40 PM
Kevin, I'm pleased to know that I could assist you by providing the information you needed throughout the process. At Highlands Residential Mortgage, Ltd., ensuring a smooth and informative experience is always my goal. Thank you for your feedback!...
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Jessica is always a wealth of knowledge. She goes up and beyond for all of my clients. THANK YOU!
Reply from Jessica Upshaw
September 11th, 2026 05:54 PM
Vicki, I appreciate your kind words and am glad to know that I could be a valuable resource for you and your clients. Thank you for your trust and support!
Jessica and her team are knowledgable, responsive, and were amazing to work with on my new construction project. Would recommend!
Reply from Jessica Upshaw
September 11th, 2026 01:56 PM
Jeffrey, I'm happy to hear that you found my team and me knowledgeable and responsive during your new construction project. Your recommendation means a lot to us, and if there's anything else we can help with, please feel welcome to reach out....
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The process was easy
Reply from Jessica Upshaw
September 10th, 2026 01:38 PM
Richard, I'm grateful for your feedback and pleased to hear that the process was easy for you. If there's anything else I can assist with, please feel free to reach out.
Jessica did a great job for our mutual client and her team kept things moving smoothly!
Reply from Jessica Upshaw
September 10th, 2026 02:31 PM
Abby, I'm glad to hear that you had a positive experience with my team and me. Keeping the process smooth for our mutual client is always a top priority.
The communication was simple, not overly aggressive and great follow up.
Reply from Jessica Upshaw
September 7th, 2026 07:39 PM
Eric, I appreciate your kind words about my communication style and follow-up. It's important to me to provide a straightforward and supportive experience. Thank you for sharing your thoughts!
This is my second loan through highlands and jessica maintain professionalism and her work ethic his outstanding, very happy with working with highlands every time and the
Reply from Jessica Upshaw
September 3rd, 2026 12:41 PM
Ted, I'm pleased to know that your experience with Highlands and my assistance have consistently met your expectations. It's great to have had the opportunity to work with you on your second loan. If there's anything else I can help with, please...
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About
Thank you for visiting my page! Here at Highlands, we work every day to deliver the best customer service and quality loan experience for our clients. Contact me directly using the info above, or please feel free to review and use our resources below. I look forward to working with you!
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Mortgage Lending
FHA Loans
VA Loans
Government Loans
Purchase Loans
Refinance Loans
First Time Homebuyer Loans
Conventional Loans
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Positions
- Highlands Residential Mortgage Ltd. - Mortgage Loan OfficerNov 1st, 2018 - Current
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS # 179250
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