Chattanooga, Chattanooga, TN
A Higher Standard of Lending
Chattanooga, TN
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Mon
8:30 AM to 5 PM
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
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Reviews from Web
Jessica has always been great during the loan process. These clients were very impressed with the communication and time she spent explaining the process.
We really appreciated Jessica’s clear, upfront information and the super user-friendly Highlands portal, which made document signing so easy. The loan-detail video was very helpful to my clients, and we were grateful to close on time. Overall,...
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Reply from Jessica Upshaw
August 21st, 2026 07:28 PM
Tony, I appreciate your kind words and am glad to hear that you found the information clear and the portal user-friendly. It's great to know the loan-detail video was helpful and that we were able to close on time. Thank you for sharing your...
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Great information upfront. we enjoyed the portal to make document signing easy
Reply from Jessica Upshaw
August 21st, 2026 06:09 PM
Kylee, I'm glad you found the information upfront useful and enjoyed the ease of document signing through the portal. If there's anything more I can assist you with, please let me know.
Thank you for your help
Reply from Jessica Upshaw
August 20th, 2026 12:56 PM
Tiffany, I'm grateful for your kind words. It was good to be able to assist you.
Jessica was very prompt and helpful whenever we had questions about anything
Reply from Jessica Upshaw
August 20th, 2026 02:04 PM
Daniel, I'm pleased to hear that you found my assistance prompt and helpful. It was a pleasure to support you with your questions.
Michelle was great to work with! She is so knowledgeable and made the whole process seamless.
Reply from Michelle Tennyson
August 17th, 2026 04:18 PM
Zebulen, I'm pleased to hear that you had a seamless experience and found my knowledge helpful throughout the process. Thank you for your kind words!
Explained all forms, got everything handled, and came to closing
Reply from Michelle Tennyson
August 17th, 2026 05:41 PM
Jessica, I'm glad I could assist by explaining all the forms and ensuring everything was handled smoothly for your closing. I appreciate your feedback and thank you for choosing to work with me.
Being able to sign paperwork before the actual closing was very helpful. the day of closing was in and out, which was perfect.Michelle was quickly responsive about answering questions as they came up. She is very knowledgable about the whole...
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Reply from Michelle Tennyson
August 12th, 2026 08:20 PM
David, I'm pleased to hear that the process went smoothly for you with the paperwork and closing. It's great to know that my responsiveness and knowledge were helpful throughout. Thank you for sharing your experience!
Michelle was wonderful to work with and very knowledgeabl!
Reply from Michelle Tennyson
August 10th, 2026 02:32 PM
Gail, I'm grateful for your kind words. It's good to know that you found me wonderful to work with and knowledgeable. Thank you for sharing your experience!
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Great communication, expert advice, and a friendly approach as though we had known each other for many years even though we had just met.
Reply from Donald Oakes
August 6th, 2026 03:06 PM
Jerry, thank you for the nice review !
I enjoyed getting to know you and hope you enjoy that lake house for many years to come !
Don
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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