Chattanooga, Chattanooga, TN
A Higher Standard of Lending
Chattanooga, TN
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture...... Show More
Location & Business Hours
Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
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Reviews from Web
Jessica and her group are amazing! Made it easy and walked us through every step.
The best in the business for sure!
Jessica’s team was incredibly professional and meticulous. They did an excellent job. I particularly appreciated the way they explained the terminology and process. I would highly recommend their services to friends.
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Don was amazing in helping my first time buyers buy their first home for almost no miney down Truly amazing
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Don is easy to get in touch with. He always answered my questions very quickly and explained everything in detail.
I appreciate the professionalism, timely responses to emails and calls were much appreciated. Patience with the buyer was admirable as well.
High level of services provided have continued to be consistent.
Great to work with, great communication and timely responses.
Reply from Jessica Upshaw
June 3rd, 2026 07:08 PM
Brittany, I'm grateful for your kind words about the communication and timely responses. It's good to know you had a positive experience working with me at Highlands Residential Mortgage.
Michelle is friendly and so knowledgeable and so patient and wonderful to work with. She has helped me with 2 homes now and I will absolutely work with her in the future.
Reply from Michelle Tennyson
June 3rd, 2026 02:42 PM
Melissa, I'm grateful for your kind words. It's been wonderful working with you on both of your home purchases. I'm pleased to hear that my patience and knowledge made a positive impact, and I look forward to assisting you again in the future....
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Clear communication and responsiveness .
Reply from Jessica Upshaw
June 2nd, 2026 06:45 PM
Scott, I'm pleased to hear that you appreciated the clear communication and responsiveness. Thank you for your kind words and for working with me at Highlands Residential Mortgage.
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How quick and easy it was, with her being in top of everything .
Reply from Karen Sims
June 1st, 2026 04:36 PM
Cameron, I'm pleased to hear that you found the process quick and easy. It's great to know that my efforts to stay on top of everything made a positive impact. If you have any more questions or need assistance, please feel free to reach out....
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It was a pleasure doing business with you!
Reply from Jessica Upshaw
June 1st, 2026 05:42 PM
Gayle, I'm happy to hear it was a pleasure working together. Thank you for your kind words and trust in my services!
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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0 Professionals at Chattanooga
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