Chattanooga, TN
A Higher Standard of Lending
Chattanooga, TN
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
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I absolutely LOVED working with Karen! She responded promptly to emails and answered all of my questions. She communicated with my clients and explained everything they needed to know and do. She is a joy to work with!
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Karen was professional, kind, and supportive. She is unbelievably responsive and willing to take the time to address questions and she is an active listener. I wouldn't hesitate to request her services and would highly recommend her.
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great communication and professionalism!
Reply from Karen Sims
September 14th, 2026 08:18 PM
Morgan, I appreciate your kind words about my communication and professionalism. It's wonderful to know that you had a positive experience.
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Lisa is a pleasure to work with. Her honesty and integrity are top tier. Our loan was for an investment property and she ran numbers, gave us different options, and got the Clear to Close in under 30 days! I will recommend her to all my friends...
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Reply from Lisa Calfee
September 14th, 2026 02:01 PM
Alicia, I appreciate your kind review and am glad to hear that you were satisfied with the service I provided. It's great to know that the process was smooth and efficient for your investment property. Thank you for your recommendations!
Jessica is always a wealth of knowledge. She goes up and beyond for all of my clients. THANK YOU!
Reply from Jessica Upshaw
September 11th, 2026 05:54 PM
Vicki, I appreciate your kind words and am glad to know that I could be a valuable resource for you and your clients. Thank you for your trust and support!
Jessica and her team are knowledgable, responsive, and were amazing to work with on my new construction project. Would recommend!
Reply from Jessica Upshaw
September 11th, 2026 01:56 PM
Jeffrey, I'm happy to hear that you found my team and me knowledgeable and responsive during your new construction project. Your recommendation means a lot to us, and if there's anything else we can help with, please feel welcome to reach out....
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Michelle was incredibly responsive and clearly explained each step of the process.
Reply from Michelle Tennyson
September 10th, 2026 05:40 PM
I'm happy to know that you found my responsiveness helpful and that the explanations were clear for each step of the process. Thank you for sharing your experience, Matt.
The process was easy
Reply from Jessica Upshaw
September 10th, 2026 01:38 PM
Richard, I'm grateful for your feedback and pleased to hear that the process was easy for you. If there's anything else I can assist with, please feel free to reach out.
Jessica did a great job for our mutual client and her team kept things moving smoothly!
Reply from Jessica Upshaw
September 10th, 2026 02:31 PM
Abby, I'm glad to hear that you had a positive experience with my team and me. Keeping the process smooth for our mutual client is always a top priority.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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