Chattanooga, TN
A Higher Standard of Lending
Chattanooga, TN
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
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8:30 AM to 5 PM
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closed
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closed
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Reviews from Web
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Karen was speedy and accurate. She worked very hard to get us to the closing table on time. We made it! She did a wonderful job.
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Karen was just easy to talk to. She kept me informed on next stages of our process. Kept me motivated when I struggled to understand why it took so long. She is precious and I appreciated her being personable.
I felt like everyone had my best interest at heart. Trustworthy!
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Karen was great, explained every step of the process and made it easy for a first time home buyer to understand. 10 out 10 experience!
Reply from Karen Sims
November 5th, 2026 07:23 PM
Casey, I'm glad to hear that you had a great experience and found my explanations helpful throughout the home buying process. At Highlands Residential Mortgage, Ltd., making the journey easy to understand for first-time buyers is something...
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Michelle can take a difficult loan situation and make it seem easy. She always works to find an answer or create a path forward. She keeps all parties informed with near immediate response times!!
Reply from Michelle Luke
November 3rd, 2026 07:40 PM
I'm grateful for your kind words, Lee. It's my goal to make the loan process as smooth as possible, and I'm pleased to hear that you felt informed and supported throughout. Thank you for choosing Highlands Residential Mortgage, Ltd.
Michelle went above and beyond to get us approved for our loan. She made the home buying process easy to understand and seamless.
Reply from Michelle Tennyson
November 2nd, 2026 06:21 PM
I'm glad to hear that I could make the home buying process easy and seamless for you, Traevin. At Highlands Residential Mortgage, Ltd., going above and beyond to assist our clients is something I strive for. Thank you for your kind words.
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Lisa was amazing, as well as the other Highland staff. I will definitely use them for my refinance and refer them to my family and friends. Thank you for all of your help and support during my home buying experience.
Reply from Lisa Calfee
October 28th, 2026 04:43 PM
Teresa, I'm grateful for your kind words and am pleased to hear about your positive experience with both me and the team at Highlands Residential Mortgage, Ltd. Thank you for considering us for future refinancing and referrals; it's wonderful...
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The ease of the home buying process and great communication.
Reply from Karen Sims
October 20th, 2026 07:11 PM
Dylan, I'm pleased that you found the home buying process easy and appreciated the great communication. At Highlands Residential Mortgage, Ltd., making the experience smooth and clear is always a priority for me.
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Awesome people
Reply from Donald Oakes
October 16th, 2026 04:12 PM
Rob, thank you for the nice review !
I really appreciate you and Bonnie allowing me to be of service on this mortgage request.
And now I also have a new painting contact !
Don
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Overall feel, commitment and attitude they treated it like they were buying their own house and made sure all I's were dotted and T's crossed so the experience went smoothly
Reply from Donald Oakes
October 14th, 2026 06:11 PM
AJ and Destiny, thank you for the nice review !
It was great to get to the finish line and make that home yours !
I appreciate you giving me the opportunity to help you.
Don
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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