Chattanooga, TN
A Higher Standard of Lending
Chattanooga, TN
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Fri
8:30 AM to 5 PM
Sat
closed
Sun
closed
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Reviews from Web
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10/10 would recommend
Reply from Karen Sims
October 6th, 2026 02:29 PM
Spencer, I'm happy to know you would recommend my services. At Highlands Residential Mortgage, Ltd., providing a great experience is always our goal.
Some bumps along the way but Jessica stepped up and made everything right. Says alot about Her
Reply from Jessica Upshaw
October 5th, 2026 07:56 PM
James, I'm happy to hear that I could resolve the bumps along the way and make things right for you. At Highlands Residential Mortgage, Ltd., I strive to ensure a positive experience for my clients. If you have any further questions or need...
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Jessica was pleasant to work with. However, most communicatoon was initiated by us, rather than being updated by Jessica.
Reply from Jessica Upshaw
October 1st, 2026 07:40 PM
Ashley, I'm glad to hear you found me pleasant to work with. I apologize for any frustration caused by the communication process and appreciate your feedback. I'll use it to improve the experience for future clients at Highlands Residential...
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Don made Me feel very comfortable during the whole process
Reply from Donald Oakes
October 1st, 2026 01:48 PM
Mitchell, I'm glad to hear that you felt comfortable throughout the process. It's important to me that clients have a positive experience with Highlands Residential Mortgage, Ltd., and I appreciate your feedback.
I greatly appreciated receiving the timely communications regarding my client's progress in the loan process.
Reply from Jessica Upshaw
October 1st, 2026 07:59 PM
Sherry, I'm pleased to hear that the timely communications were helpful for your client's loan process. At Highlands Residential Mortgage, Ltd., ensuring you have the information you need is important to me. Thank you for sharing your experience....
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Jessica Upshaw was responsive, knowledgeable, answered all my questions, and explained everything I needed to know throughout the process
Reply from Jessica Upshaw
September 28th, 2026 06:40 PM
Kevin, I'm pleased to know that I could assist you by providing the information you needed throughout the process. At Highlands Residential Mortgage, Ltd., ensuring a smooth and informative experience is always my goal. Thank you for your feedback!...
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Michelle communicated very well throughout the process and made it easy. The loan was processed quickly and I was very impressed.
Reply from Michelle Tennyson
September 28th, 2026 02:44 PM
I'm grateful to hear that my communication helped make the process easy for you, Kelly. At Highlands Residential Mortgage, Ltd., we strive to ensure a smooth and efficient experience. Thank you for your kind words.
I honestly can’t say enough wonderful things about Michelle! She was absolutely amazing throughout the entire loan process. She made everything feel so easy and stress-free, and she was always there to answer my questions and keep me informed...
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Reply from Michelle Tennyson
September 24th, 2026 06:19 PM
Aww, Jennifer, Thank you so much!! Having clients like you guys makes my job easy. You were great to work with and always provided anything I requested which makes my job so easy. Thank you for allowing me to walk with you through this journey....
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Michelle was patient and answered all of my questions. She explained everything in a way that I could understand.
Reply from Michelle Tennyson
September 21st, 2026 05:59 PM
I'm pleased to know that my patience and explanations were helpful for you, Magan. At Highlands Residential Mortgage, Ltd., ensuring clarity and understanding is important to me. Thank you for your kind words.
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Reply from Karen Sims
September 18th, 2026 06:40 PM
Scott, I'm pleased to know you had a positive experience working with me. At Highlands Residential Mortgage, Ltd., ensuring our clients' satisfaction is a top priority. Thank you for your kind words.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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