Chattanooga, TN
A Higher Standard of Lending
Chattanooga, TN
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Fri
8:30 AM to 5 PM
Sat
closed
Sun
closed
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Reviews from Web
Thank you so much for each and every single help. Very appreciated and satisfied with communication and your work.
Reply from Jessica Upshaw
July 6th, 2026 03:04 PM
Khushbu, I'm grateful for your kind words and pleased to know you felt satisfied with my communication and work. Thank you for sharing your experience!
Stacy was amazing and I would definitely recommend her.
Reply from Jessica Upshaw
July 2nd, 2026 03:54 PM
Kadedra, it sounds like you had a wonderful experience with Stacy. If there's anything more you'd like to share about your experience, please feel free to reach out.
great communication and very helpful
Reply from Michelle Tennyson
July 2nd, 2026 02:44 PM
Carrie, thank you for your kind words. I'm pleased to hear that you found the communication and assistance helpful. If there's anything more I can do for you, please let me know.
Thanks so much Every step along the way was explained. Jessica and all of Highlands was so helpful
Reply from Jessica Upshaw
July 2nd, 2026 03:48 PM
Shelley, I appreciate your kind feedback. I'm pleased to hear that every step was clearly explained and that you found our team at Highlands helpful. Thank you for sharing your experience!
“Excellent service from start to finish! she was professional, responsive, and made the entire home loan process smooth and easy. she went above and beyond to ensure everything was handled efficiently. I highly recommend them to anyone looking...
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Reply from Jessica Upshaw
July 2nd, 2026 04:35 PM
Sahil, I'm glad to hear that you found my service smooth and efficient. Your recommendation means a lot to me, and I'm thankful for your kind words about my professionalism and responsiveness throughout the home loan process. If you need further...
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Jessica was always quick to respond, very knowledgable and made the process easy. It was a great experience and I'd highly recommend her to anyone!
Reply from Jessica Upshaw
June 29th, 2026 03:22 PM
Brittany, I'm grateful for your kind words and recommendation. It's nice to know that my responsiveness and knowledge made the process easy for you. Thank you for sharing your great experience!
The first impression was professional and handled respect. I admire and appreciate that. A wonderful job, and amazing work. Thank you...
Reply from Michelle Tennyson
June 25th, 2026 12:59 PM
Gerald, I appreciate your kind words and am glad to hear that your first impression was positive and professional. Thank you for acknowledging the work; it means a lot. If there's anything more I can assist you with, please feel free to reach...
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Don gave great advice and explained each step!
Reply from Donald Oakes
June 25th, 2026 12:47 PM
Kelsey, I appreciate your feedback and am glad to hear that my advice and step-by-step explanations were helpful for you. If you have any more questions or need further assistance, please don't hesitate to reach out.
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So friendly and welcomin. He was very understanding of our age with how little we know and helped/ guided us so much along the way
Reply from Donald Oakes
June 19th, 2026 12:56 AM
Tyler and Sydney, thank you for the nice review!
I enjoyed getting to know you and know you and the kids will enjoy the new house !
Don
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I'm in a home I love and at a great price too
Reply from Donald Oakes
June 15th, 2026 03:13 PM
Marzee, thanks for the nice review!
I enjoyed getting to know you and hope you enjoy that home for a long time !
Don
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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