Chattanooga, TN
A Higher Standard of Lending
Chattanooga, TN
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
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Reviews from Web
Jessica’s team was incredibly professional and meticulous. They did an excellent job. I particularly appreciated the way they explained the terminology and process. I would highly recommend their services to friends.
Reply from Jessica Upshaw
June 8th, 2026 01:11 PM
Ravi, I appreciate your kind words about my team's professionalism and meticulous work. I'm glad to hear that our explanations of the terminology and process were helpful to you. Thank you for recommending our services to your friends!
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Don was amazing in helping my first time buyers buy their first home for almost no miney down Truly amazing
Reply from Donald Oakes
June 8th, 2026 08:21 PM
Billy, I'm glad to know I could assist your first-time buyers in purchasing their home with minimal money down. It's wonderful to be part of such an important milestone. Thank you for your kind words!
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Don is easy to get in touch with. He always answered my questions very quickly and explained everything in detail.
Reply from Donald Oakes
June 5th, 2026 01:04 PM
Ellie, I'm happy to hear that you found it easy to reach me and that I could answer your questions promptly. Providing detailed explanations is important to me, and I'm pleased it was helpful for you. If you ever need further assistance, feel...
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I appreciate the professionalism, timely responses to emails and calls were much appreciated. Patience with the buyer was admirable as well.
High level of services provided have continued to be consistent.
Reply from Jessica Upshaw
June 5th, 2026 08:42 PM
Lora, thank you for your kind words about my professionalism and consistent service. I'm glad to hear that the timely responses and patience were helpful in your experience. Your feedback is greatly appreciated!
Great to work with, great communication and timely responses.
Reply from Jessica Upshaw
June 3rd, 2026 07:08 PM
Brittany, I'm grateful for your kind words about the communication and timely responses. It's good to know you had a positive experience working with me at Highlands Residential Mortgage.
Michelle is friendly and so knowledgeable and so patient and wonderful to work with. She has helped me with 2 homes now and I will absolutely work with her in the future.
Reply from Michelle Tennyson
June 3rd, 2026 02:42 PM
Melissa, I'm grateful for your kind words. It's been wonderful working with you on both of your home purchases. I'm pleased to hear that my patience and knowledge made a positive impact, and I look forward to assisting you again in the future....
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Clear communication and responsiveness .
Reply from Jessica Upshaw
June 2nd, 2026 06:45 PM
Scott, I'm pleased to hear that you appreciated the clear communication and responsiveness. Thank you for your kind words and for working with me at Highlands Residential Mortgage.
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How quick and easy it was, with her being in top of everything .
Reply from Karen Sims
June 1st, 2026 04:36 PM
Cameron, I'm pleased to hear that you found the process quick and easy. It's great to know that my efforts to stay on top of everything made a positive impact. If you have any more questions or need assistance, please feel free to reach out....
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It was a pleasure doing business with you!
Reply from Jessica Upshaw
June 1st, 2026 05:42 PM
Gayle, I'm happy to hear it was a pleasure working together. Thank you for your kind words and trust in my services!
She was always available at any time we had questions
She made sure we had everything complete so when we closed there weren't any problems and everything went smoothly
Reply from Jessica Upshaw
May 28th, 2026 04:50 PM
Tracy, I appreciate your kind feedback. I'm glad I could be available whenever you had questions and ensure a smooth closing process for you. Thank you for sharing your experience!
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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