Chattanooga, TN
A Higher Standard of Lending
Chattanooga, TN
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
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Reviews from Web
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Very professional and kept me updated throughout the process.
Reply from Karen Sims
July 14th, 2026 02:30 PM
Brenda, I'm grateful for your kind words. I'm happy to hear that you felt well-informed and appreciated the professionalism throughout the process. If there's anything more I can assist you with, please don't hesitate to reach out.
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As a Realtor, I refer all of my clients to Karen Sims. I know my clients will be very well taken care of. I never worry about the process with Karen. She is on top of everything. My clients brag how easy the process is with her. She keeps me...
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Reply from Karen Sims
July 14th, 2026 08:01 PM
Rebecca, I truly appreciate your trust and support in referring your clients to me. It's wonderful to hear that the process has been smooth and that my updates have been helpful for both you and your clients. I'm grateful for the opportunity...
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The process kept moving. We stayed in contact. No suprises.
Reply from Michelle Tennyson
July 13th, 2026 07:15 PM
Michael, I'm pleased to hear that the process went smoothly and that our communication met your expectations. It's great to know there were no surprises along the way. Thank you for your feedback!
Jessica was a pleasure to deal with. Very professional and timely.
Reply from Jessica Upshaw
July 13th, 2026 08:21 PM
Nicolas, I appreciate your kind words. I'm glad to hear that you found my services professional and timely. Thank you for sharing your experience!
Thanks, Jason
Reply from Jessica Upshaw
July 10th, 2026 02:17 PM
Jason, thank you for your kind words. I'm pleased to have been able to assist you.
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As young first time homebuyers . Karen made the process very smooth and explain everything to me in a way I could understand . She is quick to respond and very easy to work with.
Reply from Karen Sims
July 7th, 2026 01:23 PM
Hannah, I'm pleased to know that I could help make the process smooth and understandable for you as a first-time homebuyer. It was a pleasure working with you, and I'm here if you have any more questions or need further assistance.
Amazing experience
Reply from Jessica Upshaw
July 6th, 2026 03:54 PM
Landon, I'm happy to hear you had an amazing experience. Thank you for your feedback!
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Karen was just so easy to work with and very fast to respond to any question!
Reply from Karen Sims
July 6th, 2026 12:41 PM
Hannah, I'm glad to hear that you found it easy to work with me and appreciated the quick responses to your questions. If there's anything else you need, feel free to reach out.
Michelle did a great job on handling our mortgage needs & loan and as always we can count on her and the Highland team if we ever have a need again.
Reply from Michelle Tennyson
July 6th, 2026 01:01 PM
William, I'm glad to hear that I could assist you with your mortgage needs. It's wonderful to know that you feel confident in counting on me and the Highlands team for any future needs. Thank you for your trust and support.
jessica is always there when you need her
Reply from Jessica Upshaw
July 6th, 2026 08:19 PM
Landon, I appreciate your kind words. I'm glad to know that I've been able to support you when needed. Thank you for sharing your experience!
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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