Chattanooga, TN
A Higher Standard of Lending
Chattanooga, TN
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
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Reviews from Web
Jessica was easy to work with, responsive, and informative through the whole process.
Reply from Jessica Upshaw
December 26th, 2024 08:01 PM
Hi Bradley, thank you so much for the glowing review! I'm delighted to hear that you found our process easy and informative. Here at Highlands Residential Mortgage, Ltd., we strive to provide the best service possible. Your feedback means a...
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Great communication. Very patient with all my questions as a first time homebuyer . He was honest and unbiased with his advice . When things weren't going as planne, he jumped through hoops to help.
Reply from Donald Oakes
December 24th, 2024 03:19 PM
Thank you so much for the positive review, Erin! I'm glad to hear that you appreciated the level of communication and advice provided during your home buying process. It's always my aim to deliver the best possible service to my clients, even...
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We really appreciated the fast responses and the ability to text directly with Jessica made a world of difference in our comfort level. Thanks so much and look forward to recasting as soon as we sell our home in Collierville!
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Reply from Jessica Upshaw
December 24th, 2024 02:11 PM
Hello Thomas, I'm thrilled to hear that you had a positive experience with Highlands Residential Mortgage, Ltd. I take pride in providing quick and convenient communication for my clients, and I'm so glad that this made a difference for you....
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A couple of hiccups, but everything was handled in a timely manner. Being able to do everything online is a great
asset!
Reply from Karen Sims
December 24th, 2024 01:46 PM
Thank you so much for your positive feedback and for the 5-star rating, Allen! I'm glad to hear that despite a few hiccups, you found our process timely and the online aspect beneficial. I'm always striving to provide the best possible service...
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As a realtor I have worked with Miche Tennyson on multiple transactions. Her knowledge in mortgage lending is phenomenal. The way that she goes above and beyond for her clients is very rare in the world that we live in. Michelle is the very...
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Reply from Michelle Tennyson
December 10th, 2024 06:42 PM
Thank you so much Jeff, you are the Best to work with as well. Always so positive and professional! Thank you for your trust!
Easy communication, and very helpful
Reply from Jessica Upshaw
December 13th, 2024 12:09 PM
I'm thrilled to hear that your experience with Highlands Residential Mortgage, Ltd. was a positive one, Miranda! Clear communication and helpful guidance are what we strive for. Thank you for your high rating and positive feedback, it truly...
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Michelle made the process easy for us being a first time homebuyer . She was always helpful and answered all questions for us.
Reply from Michelle Tennyson
December 11th, 2024 08:33 PM
Thank you so much for the 5-star rating, Angela! I'm thrilled to hear that you found the process of buying your first home easy with my assistance. It was my pleasure to answer all your questions and help guide you along the way. I hope to...
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great communication, anything i needed she was already to help!
Reply from Michelle Tennyson
December 5th, 2024 11:53 AM
Hi Matthew, I'm absolutely thrilled to see your 5-star review! I'm glad that my communication met your needs and I was able to assist in a timely manner. It was a pleasure serving you at Highlands Residential Mortgage, Ltd. Your satisfaction...
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Jessica made our experience quick, easy and smooth. She always kept us in the loop and if we ever bought another house I would definitely seek Jessica out. 10/10 would recommend to EVERYONE!
Reply from Jessica Upshaw
December 1st, 2024 02:53 PM
Thank you so much for the glowing review, Keith! I'm thrilled that you had such a positive experience with Highlands Residential Mortgage, Ltd. Keeping my clients in the loop and ensuring a smooth process is always my goal. I'd be absolutely...
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Jessica was kind and got the loan done on time.
Reply from Jessica Upshaw
November 30th, 2024 09:05 PM
Thank you for your feedback, Marc! I'm glad to hear that you had a positive experience with your loan process. I always try my best to ensure everything is done on time. There's always room for improvement and your rating helps me to strive...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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