Chattanooga, TN
A Higher Standard of Lending
Chattanooga, TN
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
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Reviews from Web
Answered every question with no delays, and returned call promptly.Went out of the way to make sure everything went smoothly for you.
Reply from Jessica Upshaw
January 30th, 2025 08:49 PM
Wow, Glenda, thank you so much for this wonderful review! It was truly a pleasure working with you, and I'm so happy to hear that everything went smoothly. Making sure my clients feel informed and supported throughout the entire process is...
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This was our first time financing a house and Karen was easy to communicate with and knew the process well!
Reply from Karen Sims
January 24th, 2025 03:00 PM
I'm so pleased to hear that you found our communication and process to your liking during your first home financing experience, Sarah! Your positive review means a lot to me and the team at Highlands Residential Mortgage, Ltd. I look forward...
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The knowledge of the market, the experience, and the overall patience with my loan in particular the a can't stress enough how good this team did.
Reply from Jessica Upshaw
January 20th, 2025 12:22 PM
Thank you for your review, Justin. I'm thrilled to hear that you found our service to be top-notch. Your words validate our team's dedication to understanding the market and providing an exceptional experience. We understand that the loan process...
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Chad Harris IV
Chad is kind, patient, and so easy to work with. He listens to all of your questions and is thoughtful in his responses. I would recommend him to anyone and everyone!
Reply from Chad Harris IV
January 15th, 2025 03:02 PM
Thanks you Jason. I am glad we got it done. Looking forward to working with you in the future when you need to refinance.
Michelle makes the home buying process for clients very easy and pleasant experience. She's great!
Reply from Michelle Tennyson
January 15th, 2025 02:24 PM
Thank you Rusty! You are always a pleasure to work with, you make my job so easy!
Thank you for trusting me with your clients.
Michelle was there for me whenever I needed her throughout the entire loan process. Any questions I had she explained in detail and she is very knowledgable about the mortgage business. I can't say enough good things about Michelle, she really...
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Reply from Michelle Tennyson
January 15th, 2025 02:27 PM
Thank you Jennifer! It is always great to work with you and Jason. I appreciate the repeat business and the faith you have in me. You guys are the BEST!!
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Karen was already ready to help answer any questions we had! She was also super responsive to any messages sent! Overall just an amazing person to work with.
Reply from Karen Sims
January 10th, 2025 04:38 PM
Hi Kenan, thank you so much for your kind words and the 5-star rating. I'm glad I could assist you and answer all your questions in a timely manner. It's always my goal to provide excellent service. I appreciated the opportunity to work with...
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Don was very knowledgeable, did a great job answering our questions, and was extremely patient as we were first time own buyers!
Reply from Donald Oakes
January 7th, 2025 03:39 PM
Katie and Curt, thank you for letting me help you with this mortgage and the nice reviw ! I know this house is going to be a great investment after the few repairs !
Don
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Communication and explanation of what was going on
Reply from Karen Sims
January 8th, 2025 04:07 PM
Thank you, Bettye, for taking the time to leave feedback. I'm sorry to see that your experience with Highlands Residential Mortgage didn't hit the 5-star mark. I strive to offer clear communication and thorough explanations, and it sounds like...
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Jessica is a fantastic communicator and goes above and beyond for her clients. She does an excellent job exploring the best loan options and helps clients understand the pros and cons to each. Once under contract, she and her team stay on top...
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Reply from Jessica Upshaw
January 2nd, 2025 08:48 PM
I'm genuinely delighted to hear such kind words, Morgan. It's always a priority for me to provide clear information and support to my clients while exploring the best loan options available. I'm thrilled that you were satisfied with the level...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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