Chattanooga, TN
A Higher Standard of Lending
Chattanooga, TN
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
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Reviews from Web
Great communication and response time to questions Always helpful throughout the process
Reply from Jessica Upshaw
June 9th, 2025 10:25 AM
I'm delighted to hear that you appreciated the communication and responsiveness during the process. It was a pleasure assisting you, and I'm glad I could help. Thank you for your kind words.
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Don Oakes and Highlands Residential Mortgage were absolutely incredible to work with, and we would highly recommend them!!
From the start of the loan process to the closing, their servant-hearted care made the entire experience excellent!
Reply from Donald Oakes
June 7th, 2025 04:56 PM
I'm thrilled to hear that your experience with Highlands Residential Mortgage was exceptional, and I'm grateful for your kind words. It was a pleasure assisting you throughout the loan process. Thank you for the recommendation!
Everyone on Jessica's team was wonderful to work with! They answered any question we had full of knowledge and quickly.
Reply from Jessica Upshaw
June 5th, 2025 12:25 PM
I'm thrilled to hear that you had such a positive experience with my team at Highlands Residential Mortgage, Ltd. We strive to provide knowledgeable and prompt service, and your feedback is greatly appreciated. Thank you for your kind words!...
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Jessica was amazing. She processed our loan at record speed and even graciously answered my questions via text message. There were a couple of small things in the disclosures at closing that I would have like to have known about in advance,...
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Reply from Jessica Upshaw
June 3rd, 2025 11:41 AM
I'm thrilled to hear that you were pleased with the speed and communication during your loan process. I appreciate your feedback regarding the disclosures at closing, and I'll ensure to improve communication on such details in the future. Thank...
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I had a great experience with highland residential mortgage. The whole process was smooth and very informative. I would definitely recommend this company
Reply from Jessica Upshaw
June 3rd, 2025 12:30 AM
I'm thrilled to hear that you had a great experience with Highlands Residential Mortgage. It was a pleasure assisting you, and I appreciate your recommendation.
I really liked the trust, the good work they did in finding the house I wanted. I am very grateful.
Reply from Jessica Upshaw
June 2nd, 2025 11:18 PM
I'm thrilled to hear that you found the house you wanted and felt a sense of trust throughout the process. It was a pleasure assisting you, and I appreciate your kind words.
One of my contacts did not return communication.I reported this to Jessica.
Reply from Jessica Upshaw
May 29th, 2025 03:43 PM
I appreciate you bringing this to my attention, Elizabeth. Ensuring effective communication is a priority for us, and I am addressing this matter to prevent future occurrences. If you have any additional concerns or need further assistance,...
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Knowlegable, great communication and quick action which was much appreciated for first time homebuyers that had no idea what they were doing.
Reply from Jessica Upshaw
May 27th, 2025 12:58 PM
I'm thrilled to hear that you found the communication and quick action helpful during your first homebuying experience. It was a pleasure assisting you, and I appreciate your kind words. If you have any more questions in the future, please...
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Jessica was responsive and so patient with all of our new homebuyer questions. She was so knowledgeable and gave us all possible options when working on an offer. Closing was a breeze, as well. Cannot recommend her enough!
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Reply from Jessica Upshaw
May 25th, 2025 11:40 AM
I'm thrilled to hear that you had such a positive experience with your homebuying process. It was a pleasure assisting you, and I appreciate your kind words and recommendation. If you have any further questions or need assistance in the future,...
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Always professional, timely, and dedicated to accomplishing the objective. Thanks.
Reply from Jessica Upshaw
May 24th, 2025 05:55 PM
Thank you, Donald, for your kind words. I am glad to hear that you found the process professional and timely. It was a pleasure assisting you at Highlands Residential Mortgage, Ltd.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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