Chattanooga, TN
A Higher Standard of Lending
Chattanooga, TN
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
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Reviews from Web
for
Don was so easy to work with. He always took our calls when we had questions. We highly recommend Don and Highlands.
Reply from Donald Oakes
July 1st, 2025 10:49 AM
I'm thrilled to hear that your experience was positive and that I could assist with your questions. Thank you for the recommendation and for choosing Highlands Residential Mortgage, Ltd. It was a pleasure working with you.
One of the worst experiences I’ve ever had with someone that’s works with customers. When I called to get a better understanding of what was going on she started yelling and hung up
Reply from Jessica Upshaw
June 27th, 2025 12:55 AM
Thank you for taking the time to share your feedback. I truly regret that your experience left you feeling this way.At The J Lending Team, we are committed to treating all of our clients with professionalism and respect, and we also expect...
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Friendly Service
Reply from Jessica Upshaw
June 28th, 2025 04:33 PM
Thank you, Richard, for your kind words. I'm glad that you found the service friendly. It was a pleasure assisting you with your mortgage needs. If there's anything else I can help with, please feel free to reach out.
for
Don made the process seamless. When ever we had a question Don would get back to us with a few minutes if he did not answer our call.
Reply from Donald Oakes
June 24th, 2025 02:34 PM
Rick, thank you for the nice review !
It was a pleasure working with you and Teresa and I know you will enjoy that beautiful house !
(I am very jealous of the landscaping. )
Don
Easy to communicate with, worked quickly on our loan, and got us the terms we needed to be at for our mortgage. Will recommend!
Reply from Jessica Upshaw
June 22nd, 2025 06:36 PM
I'm thrilled to hear that your experience was smooth and efficient. It was a pleasure working with you to secure the terms you needed. Thank you for your recommendation!
for
10/10 as always!
Reply from Karen Sims
June 19th, 2025 02:47 PM
I'm thrilled to hear that you had another excellent experience! Thank you for your continued trust in Highlands Residential Mortgage, Ltd. It was a pleasure assisting you.
for
Karen was very responsiv, she answered all my questions in a timely manner. She was very informative and definitely made this process a lot easier. I would highly recommend Karen!!
Reply from Karen Sims
June 14th, 2025 11:55 AM
I'm thrilled to hear that I could assist you effectively and make the process easier for you. Thank you for your kind words and recommendation. If you have any more questions or need further assistance, feel free to reach out.
for
Don exceeded all expectations . He was knowledgeable, kind, answered any and all questions I had. He was efficient and worked in a timely manner. It was such a smooth easy process thanks to Don!!
Reply from Donald Oakes
June 9th, 2025 05:19 PM
Allison, thank you for the nice review!
It was a pleasure working with you on the mortgage and I look forward to seeing those photos as the
work on the house progresses!
Don
Flexible with a tough situation. Put my mind at ease.
Reply from Jessica Upshaw
June 10th, 2025 12:14 AM
I'm glad to hear that I could help put your mind at ease during a tough situation. It was a pleasure working with you, and I appreciate your kind words. If you need any further assistance, please feel free to reach out.
for
The virtual communication was clear, quick, and thorough.
Reply from Karen Sims
June 9th, 2025 04:53 PM
I'm glad to hear that our virtual communication met your expectations in terms of clarity, speed, and thoroughness. It was a pleasure assisting you, and I appreciate your positive feedback.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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