Chattanooga, TN
A Higher Standard of Lending
Chattanooga, TN
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
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Business Hours
Sat
closed
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closed
Mon
8:30 AM to 5 PM
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Reviews from Web
Approachable, friendly and professional . Thank you
Reply from Jessica Upshaw
July 23rd, 2025 12:12 PM
I'm grateful for your kind review, Jerry. I'm glad to hear that you found me approachable, friendly, and professional. It was wonderful to assist you with your needs. If there's anything more I can do for you, please don't hesitate to let me...
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I just completed another successful closing with Highland Mortgage and Karen Sims. Karen is by far the best I've ever worked with! Her communication is top notch and as an agent when she's in the driver's seat I know things are being taken...
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Reply from Karen Sims
July 17th, 2025 11:17 AM
Tammy, I'm genuinely grateful for your kind words and for trusting me with the closing process. It's wonderful to know that my communication and efforts contribute to a smoother experience for you and your clients. Working with you always feels...
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Mrs. Karen is very kind And easy to work with. Very professional And very for at her job!
Reply from Karen Sims
July 17th, 2025 10:33 AM
I'm glad to hear that you found me kind and professional, Austin. It was a pleasure to assist you with your mortgage needs. Thank you for sharing your experience, and if anything else comes up, feel free to get in touch.
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Don made the whole process very straightforward and simple, a pleasure to work with.
Reply from Donald Oakes
July 17th, 2025 10:33 AM
I'm delighted to hear that the process felt straightforward and simple for you. It was a pleasure working with you as well. Thank you for your kind words and for choosing Highlands Residential Mortgage, Ltd.
Jessica was pleasent to work with .
Reply from Jessica Upshaw
July 11th, 2025 10:12 PM
Thank you, Meaghan, for your kind comment. I'm pleased to hear that you found working with me to be a pleasant experience. If there's anything further you need assistance with, don't hesitate to reach out.
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Excellent communication, ease of use on the portal and Dan's experience.
Reply from Donald Oakes
July 11th, 2025 08:53 PM
I'm glad to hear that the communication and portal worked well for you, and that my experience was valuable throughout the process. Thank you for taking the time to share your thoughts. Your feedback is greatly appreciated.
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Mr. Oakes was very kind and always willing to answer every question I had and also willing to take my calls or respond to texts no matter if it was the weekend or at a time outside of regular working answers. i will absolutelt be working with...
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Reply from Donald Oakes
July 8th, 2025 05:19 PM
Gage, thank you for the nice review! I know you will enjoy your new home, and I appreciate the opportunity to help you with the mortgage. Now comes the "fun part" of moving, yard maintenance, etc. but as you also know, appreciation of value...
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Karen was great!!
Reply from Karen Sims
July 5th, 2025 12:57 PM
I'm thrilled to hear that you had a great experience, Emily. It was a pleasure assisting you at Highlands Residential Mortgage, Ltd. Thank you for your kind words!
Jessica has been phenomenal during our loan process for us. We even happen to message her on the weekend and she responded right back. She is very courtesy and a true professional. Thank you for guiding us and making it very easy, Jessica....
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Great seamless process!
Reply from Karen Sims
July 3rd, 2025 10:06 AM
I'm thrilled to hear that you found the process seamless, Austin. It was a pleasure assisting you, and I appreciate your feedback. If you have any future needs, please feel free to reach out.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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