Chattanooga, TN
A Higher Standard of Lending
Chattanooga, TN
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
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Reviews from Web
Communication was clear, proffesionalism across the board.
Reply from Jessica Upshaw
August 22nd, 2025 05:03 PM
Thank you for your thoughtful review, Trevan. I'm very pleased to hear that you found the communication clear and professional. It's important to me to ensure that every interaction is handled with care and expertise. If you ever have more...
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Communication!! Efficiency!!
Reply from Jessica Upshaw
August 22nd, 2025 01:55 AM
I appreciate the enthusiasm in your review, Taylor. I'm delighted to know that you found the communication and efficiency up to your expectations. It’s important to me to make each step of the process as smooth as possible. If you ever have...
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Communication was excellent, and all of my questions were answered very clearly.
Reply from Jessica Upshaw
August 21st, 2025 09:43 PM
I'm really pleased to hear that you appreciated the clear communication, Casey. Ensuring that all your questions are thoroughly addressed is something I strive for in every interaction. It's great to know this helped during your experience...
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Don's experience and professionalism always make for a smooth transaction .
Reply from Donald Oakes
August 15th, 2025 05:54 PM
I'm pleased to know that my experience and professionalism made for a smooth transaction for you. Providing a seamless experience is always my goal. Thank you for your generous feedback and for choosing Highlands Residential Mortgage, Ltd....
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Right from the beginning Michelle was ready to do everything in her power to make the process as quick and as easy as it could be. We were first time home buyers. Not only did Michelle make the process easy, but she also gave us the knowledge...
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Reply from Michelle Tennyson
August 12th, 2025 12:26 AM
Evan, It was such a pleasure working with you both. I am so proud of what an amazing job you guys did to make your dreams a reality. You both work hard and will go far in life. Thank you again for allowing me to assist you with your home financing...
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Jessica was AMAZING! Her communication with us and our realtor was the best experience we have ever had ! She is very sweet and personable.
Reply from Jessica Upshaw
August 13th, 2025 01:40 PM
I'm so glad to hear that you had such a positive experience, Demi. Effective communication is something I prioritize, and it means a lot to know that this stood out during your homebuying journey with Highlands Residential Mortgage. I'm grateful...
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Karen is the best and sweetest person she is very intelligent,, and quick service good experience good job Karen ❤️❤️
Reply from Karen Sims
August 3rd, 2025 01:08 PM
Thank you so much for your kind words, Alma. I'm truly touched by your appreciation and am glad to hear you had a good experience. It's important to me to provide both quick service and intelligent solutions, and your feedback is incredibly...
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she was kind, patient, prompt, and knew her job well.
Reply from Jessica Upshaw
August 1st, 2025 11:30 AM
Thank you for your kind words, Cheryl. I'm glad to hear that my approach resonated with you and that I could be of assistance. It’s important to me to be prompt and knowledgeable, so I'm pleased that this was reflected in your experience. If...
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Very patient with a first time homebuyer.
Reply from Jessica Upshaw
July 29th, 2025 02:13 AM
I'm delighted to know that my patience made a positive impact on your homebuying journey, Braden. Assisting first-time homebuyers is something I genuinely enjoy, and I'm glad I could help make the process smoother for you. If you have any questions...
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Jessica was professional, responsive to inquiries and pleasant to work with.
Reply from Jessica Upshaw
July 25th, 2025 04:26 PM
Thank you, Lanette, for your thoughtful feedback. I'm very pleased to hear that you found me professional and responsive. It was a pleasure working with you. If you ever need further assistance, please feel free to get in touch.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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