Chattanooga, TN
A Higher Standard of Lending
Chattanooga, TN
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
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Reviews from Web
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Karen is always the best!
Reply from Karen Sims
October 24th, 2025 08:28 PM
I appreciate your kind words, Kurtis. Knowing that you consider the service I provide to be top-notch means a lot. I'm always here to assist with whatever you need. Thank you for your review!
Jessica and her team is top notch! Expect white glove service, with honest upfront communication.
Reply from Jessica Upshaw
October 23rd, 2025 08:38 PM
It's wonderful to hear that you appreciated the level of service you received, Keeli. I'm glad the communication met your expectations and left a positive impression. If you need assistance in the future or have any questions, please don’t...
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Love them! So helpful in all the areas! Would recommend them 10 out of 10!
Reply from Jessica Upshaw
October 20th, 2025 12:45 PM
I'm delighted to know, Karen, that you found my assistance helpful across various areas. Your recommendation means a lot to me. If there's anything else you need or any questions you have in the future, I'm here to assist.
The refinance process was quick.
Reply from Jessica Upshaw
October 20th, 2025 01:23 PM
I'm pleased to know the refinance process moved quickly for you. However, your rating suggests there might have been areas where I fell short. Your feedback is important, and if you have specific concerns or suggestions, I'd welcome the opportunity...
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Easy, quick, very low stress experience.
Reply from Jessica Upshaw
October 16th, 2025 08:15 PM
I'm happy to know that your experience was smooth and stress-free, Christine. Making the process easy and quick is always a goal of mine. If you ever have any questions or require further assistance, feel free to reach out.
Jessica was knowledgeable, patient, and made the whole process easy to understand! Really appreciated the clear and quick communication and support!
Reply from Jessica Upshaw
October 14th, 2025 06:41 PM
I appreciate your kind words, Patricia. I'm pleased to hear that my efforts to ensure clarity and ease made a difference for you. Providing timely communication and support is important to me, so I'm glad it was helpful during the process....
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Jessica was excellent throughout the process. She was able to quickly get the buyer preapproved so we could make offers, or communication was good throughout and we were able to close sooner than planned to accommodate the buyers schedule ....
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Reply from Jessica Upshaw
October 14th, 2025 03:29 PM
I'm pleased to hear that the process went smoothly for you, Daphne. Getting the buyer pre-approved quickly and maintaining effective communication were priorities, so I'm glad it made a positive impact. It was great to close earlier and adjust...
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Outstanding customer service
Reply from Jessica Upshaw
October 13th, 2025 08:48 PM
I'm glad that the customer service met your expectations, Justin. Providing supportive and effective service is something I always aim for. If there's anything more I can assist you with in the future, please don't hesitate to reach out.
Communication and loan products made it a great experience.
Reply from Jessica Upshaw
October 6th, 2025 02:46 PM
It's wonderful to hear that the communication and loan products contributed to your positive experience, Ryan. Providing clear information and suitable options is something I focus on, and I'm glad it enhanced your journey with us. Should you...
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Jessica and her team provided any information we asked for and always let us know what the next steps were in the process.
Reply from Jessica Upshaw
October 5th, 2025 11:05 AM
I'm pleased that the information and guidance were clear and helpful for you, Richard. Keeping you informed of the next steps is an important part of the process, and I'm glad my team and I could assist you effectively. If you ever have more...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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