Chattanooga, TN
A Higher Standard of Lending
Chattanooga, TN
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
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Reviews from Web
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She really helped me throughout the whole process. Any questions I had she would answer them or find the answers to them. Couldn't ask for a better lender
Reply from Karen Sims
November 10th, 2025 03:15 PM
I'm pleased to know that I could support you throughout the process, Alyxandria. Answering your questions and finding the right information for you is something I aim to prioritize. It's wonderful to hear that you felt well-assisted as your...
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Chad Harris IV
Chad is so knowledgeabl, always available for any questions. Ty Chad!!!
Reply from Chad Harris IV
October 31st, 2025 03:02 PM
Your appreciation for my availability and expertise means a lot. I'm glad I could help you with your latest mortgage, as well as all the others. Thank you for sharing your experience!
Jessica is SUPER knowledgeable. Her communication with me and my client was excellent. She was there every step of the way with these first time homebuyers. Highly recommend Jessica and her team. VERY PROFESSIONAL.
Reply from Jessica Upshaw
October 30th, 2025 07:38 PM
It's a pleasure to read your review, Vicki. I'm glad to know that you found my knowledge and communication helpful during the process. Working with first-time homebuyers is something I genuinely enjoy, and ensuring clear communication every...
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Chad Harris IV
Chad made this stressful transaction very smooth. We have always used Chad when financing or re-financing a mortgage, because he does such a great job making is easy on us.
Reply from Chad Harris IV
October 27th, 2025 01:30 PM
Thank you, Mr. H.
It is always a pleasure to work with you and your wife.
It takes a great client to make the process go smoothly.
Thank you for trusting me with all you mortgage needs for the last 20+ years.
Chad
Jessica was patient and very insightful and would go above and beyond to work with our situation and schedule.
Reply from Jessica Upshaw
October 29th, 2025 02:04 PM
I appreciate your kind words, Dustin. It's great to know that my patience and insights were helpful to you. I'm committed to making the process as accommodating as possible for everyone I work with. If there's anything else you need in the...
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Process clearly communicated through entire financial process .
Reply from Karen Sims
October 29th, 2025 07:12 PM
I'm grateful for your positive feedback, Richard. Ensuring that the process is communicated clearly is something I prioritize, so I'm pleased to hear it was helpful for you. If you have any further questions or need assistance in the future,...
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Everyone was very helpful and efficien throughout the whole process!
Reply from Jessica Upshaw
October 28th, 2025 03:27 PM
I'm pleased to hear that you found the process both helpful and efficient, Mary. Your positive experience is important to me, and I'm here if you have any future questions or need further assistance.
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Karen and the team are the best to work with! Answered all the questions, gave solutions to any situation that came up and always produced the results wanted and needed in the end! Couldn't recommend her enough!
Reply from Karen Sims
October 27th, 2025 02:49 PM
Brittany, thank you for your thoughtful review. It's great to hear that everything went smoothly and that the support provided met your expectations. I'm glad I could assist with your questions and provide effective solutions. Your recommendation...
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I felt that Jessica knew her work well enough that she could do it with ease while also able to look past it and engage me as a person, seeing the larger human picture. I am grateful for her help and relatability.
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Reply from Jessica Upshaw
October 27th, 2025 02:24 PM
Thank you, Glenn, for sharing such thoughtful feedback. I'm glad to hear that my approach resonated with you and that I could offer both professional expertise and personal engagement. If you have any further questions or need assistance in...
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Katen was very communicative and answered all our questions
she offered advice and explained all procedures
Reply from Karen Sims
October 27th, 2025 02:54 PM
Your feedback is really appreciated. I'm glad to know that my communication and assistance were helpful to you. Offering guidance and explaining each step is an important part of my approach, so it's encouraging to hear this made an impact....
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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