Chattanooga, TN
A Higher Standard of Lending
Chattanooga, TN
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
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Reviews from Web
Michellle was very responsvie and helpful as we did most of the contract work online. It was also good that she took the time to be with us at closing.
Reply from Michelle Tennyson
October 3rd, 2025 09:27 PM
I'm pleased to hear that you found the support helpful and responsive, Kendrick. Navigating the contract work online can be quite a task, and I'm glad I could assist you throughout. Being present at closing was important to me, ensuring everything...
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Karen did a fantastic job answering all of our (numerous) questions and walking us through the process as 1st time homebuyers. She was quick to respond and very helpful! She has made a lifetime customer out of us.
Reply from Karen Sims
October 3rd, 2025 02:37 PM
Montana, I truly appreciate your kind review. It's wonderful to know that I could help make your first home buying experience clearer and more manageable. Answering your questions and guiding you through the process was my pleasure. Your trust...
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Michelle is great in communication, explaining the process and keeping you up to date on what is going on. She is always proffessional and being honest and up front with my clients, Showing them the different types of loans and what would be...
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Reply from Michelle Tennyson
September 30th, 2025 03:00 PM
Thank you so much Nick, it is always a pleasure to work with you and your clients. You are always available and on top of your transactions for your clients. It is a pleasure to work with you and I hope to have many more deals together. Thank...
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Michelle was very helpful and tried to make the experience as seamless as possible.
Reply from Michelle Tennyson
September 30th, 2025 03:01 PM
Karen,
Thank you for allowing me to assist you guys with your home financing needs. You were both such a joy to work with and hope you are loving your new home! Thank you again!
Michelle was AMAZING to work with! She was available ANYTIME I had questions and she answered them in ways I could easily understand. She was professional, dependable, honest and incredibly friendly. I would HIGHLY recommend her and hope to...
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Reply from Michelle Tennyson
September 30th, 2025 03:03 PM
Missy, You were such a great client to work with. You always had everything when asked for it and was always so pleasant to talk to. I hope you love the Chattanooga area and if you ever need anything from me, you know how to contact me. Thank...
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Jessica was with us every step of the way and made the process super easy for me as a first time homebuyer.
Reply from Jessica Upshaw
September 28th, 2025 04:23 PM
I'm glad to hear that the process felt seamless for you as a first-time homebuyer, Todd. Being there for you every step of the way is something I prioritize, and it's great to know this helped make things easier. If you have any future questions...
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How much she has put into helping us get approved for this loan
Reply from Michelle Tennyson
September 28th, 2025 11:17 AM
I'm grateful for your recognition, Candice. Putting in the effort to help get your loan approved is something I take very seriously. Your trust means a lot to me, and I'm here should you have any more questions or need further assistance. Thank...
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Jessica is personally and professionally amazing! Extremely knowledgable, provided sound options and acceptionally responsive! Thank you!
Reply from Jessica Upshaw
September 27th, 2025 04:43 PM
I'm glad to hear that you found my support both personal and professional, Steven. Your experience with the options provided and communication is something I strive to deliver consistently. Thank you for your feedback, and if you have any future...
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Exactly what we needed to know from the start. No surprises and step by step instructions. Also always available for any questions no matter big or small.
Reply from Jessica Upshaw
September 12th, 2025 10:59 AM
It’s great to hear that the guidance was clear from the beginning and that you felt supported throughout the process, Jewel. I aim to be accessible for questions of all sizes, and I'm glad this helped make things smooth for you. If there's...
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Karen answered all of our questions
Reply from Karen Sims
September 10th, 2025 03:11 AM
It's great to hear that I could assist with all of your questions, Macailyn. Providing clear and helpful answers is key to ensuring a smooth process, and I'm pleased it was a positive experience for you. If you have any other questions or need...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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