Chattanooga, TN
A Higher Standard of Lending
Chattanooga, TN
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
View All days
Search Reviews
Search
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
Very responsive. Delightful to work with. Always upbeat. Delivered the information when it counted.
Reply from Jessica Upshaw
November 20th, 2025 03:06 PM
It's wonderful to hear that you found my responsiveness and approach helpful, Brooke. I'm committed to providing timely information and maintaining a positive attitude throughout the process. Should you need any further assistance or have more...
read more
for
Chad Harris IV
Chad was very responsive throughout the entire process. He is very trustworthy and exemplified professionalism from start to finish. I would highly recommend him to anyone looking to finance a home.
Reply from Chad Harris IV
November 17th, 2025 01:32 PM
Keith, thank you so much for sharing your experience with us. It was a pleasure helping you and your wife through the mortgage process. I hope to run into you soon.
Chad
Friendly, great customer service and transparent
Reply from Jessica Upshaw
November 19th, 2025 04:38 PM
I'm glad to hear you found the customer service friendly and transparent, Regan. Providing clear and straightforward assistance is a priority for me. If there's ever anything more you need, feel free to contact me anytime.
Jessica!! Made it great!!!
Reply from Jessica Upshaw
November 18th, 2025 05:19 PM
I'm pleased to hear that you had a great experience, Mark. If there's anything more I can assist you with, feel free to reach out anytime.
for
Don is so kind, prompt, concise, informative, thoughtful, and understanding. It is exceedingly rare that I have encountered any individual who is better to work with from every single perspective, regardless of field. I would happily recommend...
read more
Reply from Donald Oakes
November 17th, 2025 01:40 PM
Your generous words mean a great deal, Timothy. It's important to me that you felt supported and informed throughout the process. I'm grateful for your trust and recommendation. It's been a privilege to work with you at Highlands Residential...
read more
Jessica is always open for questions big or small. It's very assuring to have someone who can break down the complicated process, paperwork, and new terms you learn.
Reply from Jessica Upshaw
November 17th, 2025 03:56 PM
It's great to know that you feel comfortable reaching out with any questions, Jacob. Helping you understand complex processes and paperwork is important to me, and I'm glad you find it reassuring. If there are any other questions or if you...
read more
Jessica is no stranger to me. She's helped on my mortgages in the past. She's so thorough, and even though I've never met her in person she is very knowledgeable and well versed in this industry, and I greatly appreciate that.
Reply from Jessica Upshaw
November 17th, 2025 02:42 PM
Thank you for your thoughtful review, Nakia. It's rewarding to be able to assist you with your mortgage needs, even without having met in person. Your appreciation for my thoroughness and industry knowledge means a lot. If you ever have questions...
read more
I had a great experience. Jessica was wonderful!
Reply from Jessica Upshaw
November 14th, 2025 02:55 PM
I'm pleased to hear you had a positive experience, Annelliese. It was my pleasure to assist you. If there's anything more I can do for you, please let me know.
Always keeping me informed and guiding me through the process and each step coming up!
Reply from Jessica Upshaw
November 14th, 2025 04:48 PM
I'm glad to hear that you felt informed and guided throughout the process, Bradford. Ensuring that you are aware of each step is important to me. If there's anything else you need, I'm here to help.
I have worked with Jessica a few times now with the sell, purchase, and renancing of my homes. She is always incredibly transparent and beyond helpful. Such a pleasure to work with. Thank you, Jessica!
Reply from Jessica Upshaw
November 13th, 2025 01:35 PM
I'm grateful for your continued trust, Alyssa. It's rewarding to hear that you find my efforts transparent and helpful. Working with you on your home transactions has been a pleasure, and I'm here whenever you need assistance in the future....
read more
211–220 of 2333
About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
Disclaimer
