Chattanooga, TN
A Higher Standard of Lending
Chattanooga, TN
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
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Reviews from Web
The comfort of having complete confidence that the transaction would go to the closing table.
Reply from Michelle Tennyson
December 11th, 2025 03:27 PM
I appreciate your feedback, Lisa. Knowing that you felt confident throughout the transaction means a lot to me. If there's anything more you need or any questions arise in the future, feel free to reach out. Thank you for choosing Highlands...
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We had an amazing experience with Don. Don has excellent communication skills throughout the whole process.
Reply from Donald Oakes
December 1st, 2025 02:56 PM
Rick and Teresa, thank you again for allowing me to do this refinance for you. I am glad you all are enjoying being here in Chattanooga !
Don
She was very efficent, helpful, and patient as this was our first time purchasing a home. She did a wonderful job and made us feel very reassured with our decisions along the way.
Reply from Jessica Upshaw
December 1st, 2025 04:57 PM
Thank you, Rachael, for sharing your experience. I'm glad I could assist in making your first home purchase feel reassuring. It's important to me that you felt supported throughout the process. If there's anything more I can do for you in the...
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Jessica always makes the process a great experience for all parties involved. Every time I've worked with her she has consistent communication throughout the loan and she's wonderful to work with.
Reply from Jessica Upshaw
December 1st, 2025 03:55 PM
I'm grateful for your feedback, Kathleen. Making the process smooth and positive for everyone is something I strive for, so I'm pleased to know that has been your experience. Consistent communication is key, and I'm happy it made a difference...
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would always answer anytime I called and answer any questions I had
Reply from Jessica Upshaw
December 1st, 2025 08:56 PM
I'm glad to hear I could assist you whenever you needed, Destin. Being available to answer your questions is important to me. If there's anything else you need or any further questions arise, please feel free to reach out.
Excellent communication. Knowledge unmatched. Prompt responses to questions and concerns.
Reply from Jessica Upshaw
November 28th, 2025 09:47 PM
I appreciate your kind words, Brandon. Effective communication and sharing my knowledge are priorities for me, so I'm glad you found them valuable. If you have any more questions or need further assistance, feel free to reach out.
Always up to help at anytime of the day
Reply from Jessica Upshaw
November 27th, 2025 03:56 PM
Being available to help whenever needed is important to me, Jessie. I'm glad I could be there for you. If there's anything more you require or if you have any other questions, please don't hesitate to reach out.
Jessica was very prompt with returning texts and calls from myself as well as my clients.
Reply from Jessica Upshaw
November 26th, 2025 05:55 PM
I appreciate your feedback, Ken. Ensuring prompt communication is important to me, and I'm glad I could assist both you and your clients effectively. If there's anything else you need, please don't hesitate to get in touch.
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Karen made what can be a stressful time, easy and smooth. Highly recommend. Thank you!
Reply from Karen Sims
November 24th, 2025 01:42 PM
I'm delighted that you found the process smooth and straightforward, Stacey. It's my goal to ease any stress during such important times. Thank you for your kind recommendation. If you ever need further assistance, feel free to reach out.
for
Karen is very responsive and answers any and all questions thoroughly and quickly and gets things done. Shes very sweet and patient and I will definetly reccommend her to everyone!
Reply from Karen Sims
November 24th, 2025 08:57 PM
It's great to hear that you appreciated my responsiveness and thoroughness, Stephanie. I'm glad you felt comfortable asking questions throughout the process. Your recommendation means a lot to me, and I'm here if you need any further help in...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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