Chattanooga, TN
A Higher Standard of Lending
Chattanooga, TN
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
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Reviews from Web
Smooth closing. Jessica was very helpful and very nice, kept me up to date throughout the proces.
Reply from Jessica Upshaw
December 23rd, 2025 03:03 PM
I'm happy to hear that the closing went smoothly for you, Robbie. Keeping you informed and offering assistance throughout the process is important to me. If you have any further questions or need anything else, please feel free to reach out....
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Always a pleasure working with Karen, especially on our own loan. She’s the best!
Jessica did an outstanding job answering all our questions and concerns even after hours and weekends and kept us informed throughout the process. Everything went smoothly.😊
Reply from Jessica Upshaw
December 22nd, 2025 02:09 PM
I'm glad to hear that you felt supported throughout the process, Jeffrey. Addressing your questions and concerns, even after hours, is important to me to ensure everything goes smoothly. If you have any further needs or questions down the line,...
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Jessica was knowledgeable, honest, and communicated every step of the way.
Reply from Jessica Upshaw
December 19th, 2025 08:50 PM
I'm pleased to know that you felt informed and connected throughout the process, Amber. Ensuring clear communication and providing honest guidance are priorities for me. If there's anything more you need or any questions arise in the future,...
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Jessica was so great to work with. Rendered all of my questions and explaining the prices at each step. Thank you!
Reply from Jessica Upshaw
December 18th, 2025 08:14 PM
I appreciate your kind words, Brenna. I'm glad I could address your questions and provide clarity on the pricing throughout the process. If you have any more questions or need further assistance in the future, don't hesitate to reach out.
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Karen was a pleasure to deal with she communicated every step in the process and made it fast and efficient
Reply from Karen Sims
December 18th, 2025 05:53 PM
It's wonderful to know that you had a positive experience with the process, Jeffrey. I'm committed to ensuring clear communication and efficiency, so it's gratifying to hear that it resonated well with you. Should you need further assistance,...
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Karen is always very professional and friendly. We have used her more than once and will continue to.
Reply from Karen Sims
December 16th, 2025 01:56 PM
I appreciate your continued trust and kind words, Sandy. Knowing that my professionalism and friendliness have made a positive impact on your experiences means a lot to me. I'm grateful for the opportunity to work with you again and am always...
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High quality, prompt and helpful service.
Reply from Jessica Upshaw
December 15th, 2025 09:46 PM
Thank you for recognizing the quality and promptness of the service I provided, Todd. It's important to me to be helpful and ensure a positive experience. If you ever have any questions or need assistance in the future, please feel free to...
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That I got to close and move into my house.
Reply from Michelle Tennyson
December 11th, 2025 08:22 PM
I'm glad to hear you reached the closing and moved into your new home, Dustin. It's an important milestone, and I'm pleased to have been a part of your journey. If there's anything more you need or questions come up in the future, feel free...
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Michelle made rhis process so easy from start to finish
Reply from Michelle Tennyson
December 11th, 2025 07:11 PM
It's wonderful to know that you found the process straightforward, Christopher. Ensuring ease from start to finish is always my goal. If you have any more questions or need any further assistance, don't hesitate to reach out. Thank you for...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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